Position Details
About this role
This role involves managing and resolving complex technical support escalations, primarily in networking environments, with a focus on high-severity incident management and team mentorship in a hybrid work setting.
Key Responsibilities
- Manage escalation process
- Troubleshoot network issues
- Lead technical investigations
- Mentor support engineers
- Collaborate with cross-functional teams
Technical Overview
Focuses on troubleshooting networking protocols, debugging in .NET and Golang, managing support escalations, and improving incident response processes.
Ideal Candidate
The ideal candidate is an experienced IT support engineer with 12+ years in managing complex technical escalations, particularly in networking and support environments. They should have strong leadership skills, expertise in troubleshooting network issues, and experience mentoring support teams in a hybrid work setting.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with high-severity incident management, No networking troubleshooting skills, Inability to work in a hybrid environment
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