✦ Luna Orbit — Software Engineering

Engineering Manager, Forward Deployed Engineering

at Intercom

📍 Dublin, Ireland Onsite Posted April 01, 2026
Type Full-Time
Experience senior
Exp. Years 3+ years
Education Not specified
Category Software Engineering

Engineering Manager, Forward Deployed Engineering, leads a high-performing FDE team in EMEA focused on winning complex, large deals and navigating ambiguous customer engagements. This hands-on EM role combines technical execution with business value outcomes and close collaboration with Sales, Solutions and Product.

  • Lead discovery, design, and delivery of tailored technical solutions including PoCs and evaluations; Champion customer-obsessed engagement; Provide technical guidance, architecture, demos, and product evaluation support; Contribute to product roadmap feedback; Expand scope to seven-figure opportunities

Role requires hands-on engineering leadership across PoCs, evaluations, architecture, and product evaluation support, with a focus on AI-enabled deployments and large-scale enterprise engagements in an AI customer service context.

The ideal candidate is a senior engineering manager with 3+ years of technical experience and 2+ years leading customer-facing teams, capable of driving enterprise deployments, PoCs, and architectural guidance in a Dublin-based FDE context.

3+ years of technical experience in roles such as Software Engineer2+ years of experience leading technical customer-facing teams
3+ years of technical experience in roles such as Software EngineerForward Deployed EngineerSolutions ArchitectApplied AI or related technical roles; 2+ years leading technical customer-facing teams; mentoring; hands-on engineering; architecture; PoCs; evaluations; business value assessments; product evaluation support; sales expertise
Software EngineerForward Deployed EngineerSolutions ArchitectApplied AIAI & Machine LearningPoCsevaluationsarchitecturedemosproduct evaluation supportsales expertise
leadershipcustomer-facingcross-functional collaborationstrategic thinkingmentoring
Industry SaaS
Job Function Hands-on engineering leadership for forward deployed deployments in enterprise AI customer service.
Role Subtype Forward Deployed Engineering Manager
Engineering ManagerForward Deployed Engineeringforward deployed engineeringfdeenterprise deploymentscustomer-facingleadershipsoftware engineersolutions architectpoCsevaluationsarchitecturedemosai customer serviceonsitedublinsales engineeringtechnical leadership

Lack of 2+ years leading technical customer-facing teams, No hands-on software engineering experience

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