✦ Luna Orbit — System Administration

Engineering Rep Step 1

at Ameren

📍 Decatur, IL Unknown Posted March 24, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Full-Time
Experience entry
Exp. Years 1 year or considered in lieu
Education High School Diploma
Category System Administration

About this role

Ameren Illinois seeks an Engineering Representative Step 1 to handle customer requests related to electric, gas, and lighting services, supporting customer satisfaction and departmental operations.

Key Responsibilities

  • Complete training program
  • Handle customer calls and emails
  • Use systems to initiate and complete requests
  • Assist with non-standard projects
  • Participate in quality monitoring

Technical Overview

Role involves customer communication, basic electrical knowledge, and use of company computer systems to process standard and non-standard utility requests.

Ideal Candidate

The ideal candidate is a recent high school graduate with basic knowledge of electricity and customer service skills, eager to complete training and assist customers with utility requests.

Must-Have Skills

High school diplomaHigh school algebraSatisfactory completion of electricity courses

Nice-to-Have Skills

Experience working with electricityCollege transcripts

Tools & Platforms

Company computer systems

Required Skills

Customer ServiceElectricityGasLighting policiesCustomer correspondenceDesign customer requestsQuality monitoringComputer systemsHigh school diplomaAlgebraD.C. electricityA.C. electricity

Hard Skills

Customer ServiceElectricityGasLighting policiesCustomer correspondenceDesign customer requestsQuality monitoringComputer systemsTrainingAlgebraD.C. electricityA.C. electricity

Soft Skills

Customer satisfactionCommunicationRelationship managementTeamworkProblem-solvingAdaptability

Industry & Role

Industry Energy
Job Function Customer service and utility request processing for energy services
Role Subtype Customer Support Specialist

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

Engineering RepresentativeCustomer serviceElectricityGasLighting policiesCustomer correspondenceDesign customer requestsQuality monitoringComputer systemsHigh school diplomaAlgebraD.C. electricityA.C. electricitycustomer serviceelectricitygaslighting policiesdesign customer requestsquality monitoringcomputer systemshigh school diplomaalgebraenergy

Deal Breakers

Lack of high school diploma, No experience or coursework in electricity, Inability to pass training exams

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile