About this role
Cambium Learning Group seeks a remote Enrollment Specialist to serve as the first point of contact for virtual school families. The role coordinates enrollment from application through confirmation and provides responsive support via phone, email, and chat.
Key Responsibilities
- Proactively recruit prospects via phone, email & chat
- Assist families through application, placement, and graduation inquiries
- Coordinate enrollment steps including payment processing, transcript and transfer credit review
- Maintain CRM records of customer interactions, comments, and complaints
- Satisfy customer concerns with timely follow-up to ensure resolution
Technical Overview
This role relies on Salesforce and CRM recordkeeping, plus proficiency with Microsoft Office and Google Drive. The candidate must manage document verification workflows and coordinate data collection post-enrollment.
Ideal Candidate
The ideal candidate has 2+ years of call center experience and can deliver professional, empathetic enrollment support to prospective families. They are comfortable using Salesforce and CRM tools to manage customer interactions, coordinate enrollment steps, and maintain accurate records while meeting policy and registration requirements.
Must-Have Skills
Minimum of 2 years of call center experienceHigh School Diploma or equivalentProficient knowledge of Microsoft OfficeProficient knowledge of Google DriveProficient knowledge of OutlookProficient knowledge of email systemsProficient knowledge of SalesforceExcellent phonewritingverbal and presentation skillsability to multi-task in a fast paced environmentability to translate customer needs into Academy solutionsKeep records of customer interactionscommentsand complaints within the CRMRequired internet speed of at least 7Mbps
Nice-to-Have Skills
customer contact center experience (remote experience a plus)Knowledge of online student information systemsKnowledge of the Time4Learning Homeschool curriculum
Tools & Platforms
Microsoft OfficeGoogle DriveOutlookemail systemsSalesforceCRM
Required Skills
call center experiencecustomer serviceenrollmentapplication processingpayment processingtranscript reviewtransfer credit reviewSalesforceCRMMicrosoft OfficeGoogle DriveOutlookemail systemsdocument submission and verificationmultitasking
Hard Skills
call center experienceapplication & registrationpayment processingtranscript reviewtransfer credit revieweducation planningdocument submissiondocument verificationenrollment confirmationcustomer serviceconsultation salesCRM recordkeepingMicrosoft OfficeGoogle DriveOutlookemail systemsSalesforceinternet
Soft Skills
professional communicationsensitive and informative interactionsresponsivenesscustomer service mindsetmentorship outreachpositive attitudeempathetic approachmultitaskingself-motivatedproblem-solvinghandling customer concernsimpeccable first impression
Keywords for Your Resume
Enrollment Specialistenrollmentapplicationregistrationpayment processingtranscript reviewtransfer credit revieweducation planningdocument submissiondocument verificationconfirmation of enrollmentcustomer servicecall centerCRMSalesforceMicrosoft OfficeGoogle DriveOutlookemail systemsphonewritingverbalpresentation skillsmulti-task7Mbps
Deal Breakers
Must have minimum 2 years of call center experience, Must have required internet speed of at least 7Mbps, Must reside and work within the United States
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