✦ Luna Orbit — IT Support & Helpdesk

Enterprise Account Executive (US, Remote)

at Learning Pool

📍 Remote, US Remote Posted March 13, 2026
Type Not Specified
Experience entry
Exp. Years 2-4 years
Education Not specified
Category IT Support & Helpdesk

This role supports users of an external-facing application by troubleshooting technical issues, performing system administration, and submitting developer tickets, primarily in a remote setting.

  • Support application users
  • Troubleshoot issues
  • Perform system admin tasks
  • Document resolutions
  • Collaborate with development team

The position involves system administration, application support, log analysis, and scripting with Python and PowerShell, working with cloud platforms like Azure and AWS.

The ideal candidate is an entry-level to mid-level systems administrator with 2+ years of experience supporting application environments, troubleshooting, and system configuration. They hold an active Secret clearance and have strong problem-solving skills.

Active Secret clearanceCompTIA Security+Helpdesk experienceSystem administrationTroubleshooting skillsTicketing system experience
PythonPowerShellAPIsAzureAWSGitDevelopment workflowsMonitoring tools
Ticketing systemsApplication logsAzureAWSMonitoring tools
HelpdeskSystem AdministrationDatabase UpdatesPermissionsApplication ConfigurationTicketing SystemsLog AnalysisMonitoring ToolsPythonPowerShellAPIsAzureAWSSecurity+Secret Clearance
HelpdeskSystem AdministrationDatabase UpdatesPermissionsApplication ConfigurationTicketing SystemsLog AnalysisMonitoring ToolsPythonPowerShellAPIsAzureAWSSecurity+Secret Clearance
TroubleshootingProblem-solvingCommunicationDocumentationCollaboration

Required

CompTIA Security+

Preferred

None
Industry Defense
Job Function Application support and system administration
Clearance Required Active Secret clearance
Systems AdministratorSysadminSystem AdminHelpdeskSystem AdministrationDatabase UpdatesPermissionsApplication ConfigurationTicketing SystemsLog AnalysisMonitoring ToolsPythonPowerShellAPIsAzureAWSSecurity+Secret Clearance

Lack of active Secret clearance, No Security+ certification, Less than 2 years of relevant experience, No troubleshooting or system admin experience

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