Enterprise Account Manager - Retail

Enterprise account manager for retail clients focused on building relationships, retention, and growth by providing staffing solutions and overseeing multi-location accounts across store banners.

• Lead point of contact for all account management matters for retail clients, including staffing planning, escalations, and ongoing strategy
• Build and maintain strong, long-lasting relationships with senior-level operations roles, store operations managers, district managers, HR leaders, and other key stakeholders
• Develop a deep understanding of each client's retail environment to proactively meet workforce needs (seasonal hiring surges, inventory events, store openings, customer traffic)
• Maintain and grow client contracts, identifying upsell and expansion opportunities across store locations, regions, or new job categories
• Collaborate with the Sales team to identify growth opportunities within existing retail accounts and expand WorkWhile's presence across new store locations or banners

CRM-focused role leveraging Salesforce and Google Suite to manage staffing relationships; emphasis on upsell, retention, and SLA adherence across multiple locations.

The ideal candidate is an experienced enterprise account manager with 7+ years in account management, focusing on retail clients and capable of managing multi-location accounts and upsell opportunities; strong CRM and relationship-building skills are essential.