Position Details

Salary $131K – $131K USD / year

Type Full-Time

Experience mid

Exp. Years 1 year

Education Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field

Category Customer Success & Support

About this role

Enterprise Act Engineer II will design, develop, and support mission-critical cloud applications and services for global enterprise customers. The role also manages enterprise accounts and support cases, and provides detailed operational performance and service disruption reviews.

Key Responsibilities

Design, develop and support global and enterprise cloud applications
Manage Enterprise accounts and oversee support cases
Conduct analysis and present periodic reviews of operational performance
Provide detailed reviews of service disruptions, metrics, and prelaunch planning
Recommend new offerings for company architecture and provide proactive implementation advice

Technical Overview

You will work on large-scale, distributed applications and perform Linux/Windows system administration. Responsibilities include networking-focused troubleshooting and using scripting/automation to support ongoing operations, launch readiness, and customer issue resolution using service-group tools.

Ideal Candidate

The ideal candidate has at least 1 year of experience as a Support Engineer or Systems Engineer and strong hands-on capability designing, developing, implementing, troubleshooting, and managing large-scale distributed applications. They are comfortable with system administration in Linux or Windows, and they can use networking, scripting, and automation to resolve customer issues while producing detailed operational and disruption reviews.

Must-Have Skills

designingdevelopingimplementingtroubleshootingand managing large-scaledistributed applicationsperforming system administration in a Linux or Windows environmentconducting computer networkingscriptingand automationBachelor's degree or foreign equivalent degree in Computer ScienceEngineeringMathematicsor a related fieldone year of experience in the job offered or as a Support EngineerSystems Engineeror a related occupation

Required Skills

large-scale distributed applicationssystem administrationLinuxWindowscomputer networkingscriptingautomationtroubleshootingoperational performanceservice disruptionsmetricsprelaunch planningsupport casesenterprise accounts

Hard Skills

designingdevelopingimplementingtroubleshootingand managing large-scaledistributed applicationssystem administration in a Linux environmentsystem administration in a Windows environmentcomputer networkingscriptingautomationanalysis and presenting periodic reviews of operational performanceservice disruption reviewmetrics analysisprelaunch planningstrategy and project planninglaunch and ongoing operations

Soft Skills

work directly with engineering teamsleadership and proactive customer advocacycustomer meeting participationcommunication for detailed reviewsproactive advice through all phases of the implementation life cyclerecommending new offerings for company architecture

Industry & Role

Industry E-commerce

Job Function Support and optimize enterprise cloud operations and customer issue resolution for distributed applications.

Role Subtype Customer Support Specialist

Tech Domains Amazon Web Services

Keywords for Your Resume

Enterprise Act Engineer IIEnterprise accountssupport casesSupport EngineerSystems Engineerlarge-scale distributed applicationsdistributed applicationsLinuxWindowssystem administrationcomputer networkingscriptingautomationtroubleshootingoperational performanceservice disruptionsmetricsprelaunch planningstrategyproject planningongoing operationsimplementation life cyclecustomer requirements

Deal Breakers

Bachelor's degree (or foreign equivalent) in Computer Science, Engineering, Mathematics, or related field, 1 year of experience in the job offered or as a Support Engineer or Systems Engineer (or related occupation), 1 year experience with large-scale distributed applications, 1 year experience with system administration in Linux or Windows, 1 year experience with computer networking, scripting, and automation, Willingness to travel up to 25% (domestic and/or international) if required

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Enterprise Act Engineer II - AMZ9689578

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