About this role
Engineering and support for enterprise cloud-based applications within AWS, focusing on 24x7 operations, enterprise accounts, and proactive customer-facing technical guidance.
Key Responsibilities
- Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features
- Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations
- Complete analysis and present periodic reviews of operational performance to customer
- Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
- Advocate for customer requirements and participate in customer requested meetings
Technical Overview
Hands-on focus on distributed systems, cloud computing, and IT operations within an AWS environment; responsible for operational performance and incident management.
Ideal Candidate
The ideal candidate is a mid-level cloud infrastructure engineer with strong AWS and distributed systems experience, able to manage enterprise accounts and resolve complex operational incidents.
Must-Have Skills
Bachelor's Degree or foreign equivalent degree in Computer ScienceEngineeringMathematicsor related field and two years of experience in the job offered or as a Support EngineerSystems Engineeror related occupation.Employer will accept four years of experience in the job offered or as Support EngineerSystems Engineeror a related occupation as equivalent to the Bachelor's degree and two years of experience.Information Technology operations experience working with engineering teamstechnical experience in distributed systems environments and AWS services or other cloud offeringsexperience in 24x7 operational services or support environmentsexperience applying technical knowledge to identify and solve complex challenges
Required Skills
Bachelor's degree in Computer ScienceEngineeringMathematicsor related field; AWS; Amazon Web Services; distributed systems; IT operations; 24x7 operational services; cloud-based applications; enterprise accounts; service disruptions; prelaunch planning; cross-functional collaboration; incident management; leadership; customer requirements
Hard Skills
AWSAmazon Web ServicesDistributed SystemsIT operations24x7 operational servicesCloud computingCloud-based applications
Soft Skills
communicationstakeholder managementleadershipteam collaborationproblem-solvingcustomer focus
Keywords for Your Resume
Enterprise Act Engineer IIAWSAmazon Web ServicesDistributed SystemsIT operations24x7 operational servicescloud-basedenterprise accountsservice disruptionsprelaunch planningcustomer requirementsoperational performanceincident managementresolution toolsimplementation life cycleleadershipcustomer meetingsproactive advisoryCloud computingEnterprise accounts
Deal Breakers
Must have aws experience, Must have distributed systems experience, Must have 24x7 operational services experience
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