Position Details

Type Full-Time

Experience senior

Exp. Years 3+ years

Education Not specified

Category Customer Success & Support

About this role

Enterprise Customer Success Manager overseeing a high-value book of business with strategic accounts, ensuring successful adoption and expansion of NinjaOne.

Key Responsibilities

Own and manage a portfolio of enterprise customers
Act as primary contact across internal teams
Monitor account health and usage
Drive upsell and cross-sell
Lead Quarterly Business Reviews (QBRs) and onsite visits

Technical Overview

Focus on SaaS customer success, executive engagement, and data-driven account management; experience with RMM platforms and enterprise-scale deployments.

Ideal Candidate

Enterprise CSM with a proven track record managing high-value SaaS accounts and experience driving expansion. Strong executive-level communication, onsite presence for QBRs, and a customer-first mindset to maximize product adoption and renewals.

Must-Have Skills

Proven experience managing high-value SaaS accountsExecutive-level interactionsOnsite visitsQBRs

Nice-to-Have Skills

RMM/Endpoint management experienceSaaS upsell experience

Tools & Platforms

NinjaOneCRM

Required Skills

Enterprise account managementRMMusage metricsproduct adoptionexecutive engagementQBRsonsite visitsupsellcross-sell

Hard Skills

Enterprise account managementRMMQuery usage metricsProduct adoptionUpsell and cross-sellExecutive engagementQBRsOnsite visitsRemote collaboration

Soft Skills

Relationship-buildingCommunicationStrategic thinkingProblem-solvingOrganizationProactivity

Industry & Role

Industry SaaS

Job Function Manage and grow a high-value enterprise customer base to maximize retention and revenue.

Role Subtype Customer Success Manager

Keywords for Your Resume

Enterprise Customer Success ManagerNinjaOneRMMRemoteOnsite visitsQBRsExecutive engagementUpsellCross-sellAccount managementSaaSEnterprise accountsUsage metricsProduct adoptionCustomer successRemote workDallasHoustonDenver

Deal Breakers

Lack of experience with high-value SaaS accounts

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