✦ Luna Orbit — Customer Success & Support

Enterprise Customer Success Manager - Dotloop

at Zillow

📍 Remote, US Remote 💰 $81K – $137K USD / year Posted April 04, 2026
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Position Details

Salary $81K – $137K USD / year
Type Full-Time
Experience senior
Exp. Years 5+ years
Education Bachelor's degree
Category Customer Success & Support

About this role

The Enterprise Customer Success Manager for dotloop at Zillow is a strategic partner for brokerage and team customers, ensuring onboarding, retention, and expansion by aligning product capabilities with customer objectives and driving adoption.

Key Responsibilities

  • Own portfolio of high-value customers
  • Manage onboarding and implementation
  • Proactively recommend best practices
  • Build executive business reviews
  • Mentor other CSMs

Technical Overview

SaaS customer success with emphasis on onboarding, usage analytics, and cross-functional collaboration; remote work; data-driven guidance; proficiency with Google Workspace

Ideal Candidate

The ideal candidate is a senior customer success professional with 5+ years in SaaS, strong onboarding and data-driven decision making, and proven ability to manage high-value accounts and drive adoption and renewals.

Must-Have Skills

5+ years in Customer SuccessAccount Managementor a comparable client-facing roleSaaS experienceExecutive-level communicationData-driven decision makingOnboarding & implementation experience

Nice-to-Have Skills

Experience mentoring peersProduct knowledgeSQL

Tools & Platforms

Google Workspace

Required Skills

5+ years in Customer Success / Account Management; SaaS experience; executive communication; onboarding; data analysis; cross-functional collaboration

Hard Skills

Google Workspace

Soft Skills

CommunicationLeadershipAnalytical thinkingProblem-solvingCustomer focusCross-functional collaboration

Industry & Role

Industry SaaS
Job Function Strategic partnership and Customer Success management for high-value SaaS accounts
Role Subtype Customer Success Manager

Keywords for Your Resume

enterprise customer success managerdotloopzillowcustomer successsaasremoteonboardingimplementationportfolio managementdata analysisexecutive business reviewscross-functional collaborationgoogle workspaceaccount managementupsellrenewalactivationadoption

Deal Breakers

No SaaS experience, Less than 5 years in customer-facing roles

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