✦ Luna Orbit — AI & Machine Learning

Enterprise Director, AI Enablement & Service Automation Architecture for Technology

at Laboratory Corp. of America

📍 Durham NC Hybrid Posted March 15, 2026
Type Full-Time
Experience senior
Exp. Years Not specified
Education Not specified
Category AI & Machine Learning

This role involves leading AI enablement and automation architecture within healthcare technology, focusing on AI strategy, governance, and operational AI solutions including AIOps and conversational AI.

  • Partner with AI council
  • Define AI strategy
  • Oversee AI governance
  • Lead AIOps foundation
  • Integrate AI into operational platforms

The technical environment includes AI platforms, ServiceNow integration, AIOps tools, automation agents, and observability solutions, aimed at enhancing operational efficiency and incident management.

The ideal candidate is a senior AI leader with expertise in AI strategy, governance, and operational AI platforms. They should have experience implementing conversational AI, AIOps, and automation solutions within a healthcare or enterprise environment, demonstrating strong leadership and strategic vision.

AI StrategyAI GovernanceAI PlatformsAIOpsAutomation
Conversational AIAgentic AIEvent CorrelationNoise ReductionFullstack ObservabilityAI IntegrationOperational Platforms
ServiceNowOperational Platforms
AI strategyAI governanceAI platformsconversational AIAgentic AIAIOpsevent correlationnoise reductionincident responseworkflow automationfullstack observabilityAI integrationoperational platformsautomation agentsincident management
AI StrategyAI GovernanceAI PlatformsConversational AIAgentic AIAIOpsEvent CorrelationNoise ReductionDetectionResponseFullstack ObservabilityAI IntegrationOperational PlatformsAutomation AgentsIncident ResponseRequest FulfillmentWorkflow Automation
LeadershipStrategic ThinkingCollaborationProblem-solvingCommunication

Preferred

AI certificationsCloud certifications
Industry Healthcare & Medical
Job Function Lead AI enablement and automation architecture for healthcare technology
Role Subtype AI & Machine Learning
Tech Domains AI & Machine Learning, ServiceNow
AI strategyAI governanceAI platformsconversational AIAgentic AIAIOpsevent correlationnoise reductionincident responseworkflow automationfullstack observabilityAI integrationoperational platformsautomation agentsincident managementautomation

Lack of experience with AI strategy or governance, No leadership in AI or ML projects, Unfamiliarity with ServiceNow or operational platforms, No experience in healthcare industry, Inability to work in a hybrid environment

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