✦ Luna Orbit — Customer Success & Support

Enterprise Success Manager - West

at ONTIC TECHNOLOGIES

📍 Remote, US Remote 💰 $100K – $120K USD / year Posted April 01, 2026
Apply Now → ← Browse All Jobs

Position Details

Salary $100K – $120K USD / year
Type Full-Time
Experience mid
Exp. Years 4+ years
Education Not specified
Category Customer Success & Support

About this role

Ontic is looking for an Enterprise Success Manager to ensure clients realize value from the Protective Intelligence platform, managing post-sales lifecycle from implementation to renewal and growth across the West Territory.

Key Responsibilities

  • Drive Ontic Platform adoption
  • Own client communication
  • Identify growth potential and coordinate with Sales
  • Forecast renewals and ensure retention
  • Orchestrate cross-functional teams

Technical Overview

Tools include Salesforce, Pendo, Domo, JIRA, ChurnZero; focus on platform adoption, executive reviews, renewal forecasting, and cross-functional collaboration.

Ideal Candidate

The ideal candidate is an enterprise customer success manager with 4+ years in SaaS, strong organizational and communication skills, and experience with Salesforce, Pendo, Domo, and JIRA; willing to travel up to 30%.

Must-Have Skills

4+ years of experience in Customer Success with a SaaS company at an enterprise levelExperience with SalesforcePendoDomoJIRAChurnZeroExcellent oral and written communicationWillingness to travel up to 30%

Nice-to-Have Skills

Corporate Security or Executive Protection acumen

Tools & Platforms

SalesforcePendoDomoJIRAChurnZero

Required Skills

Customer successenterprise SaaS experienceplatform adoptionrenewal forecastingcross-functional collaborationSalesforcePendoDomoJIRAChurnZero

Hard Skills

SalesforcePendoDomoJIRAChurnZeroCustomer success toolingRenewals forecasting

Soft Skills

OrganizationMultitaskingCommunicationCross-functional collaborationProblem solving

Industry & Role

Industry Security
Job Function Manage post-sales client lifecycle to maximize value, retention, and upsell opportunities for enterprise clients.
Role Subtype Customer Success Manager
Tech Domains Salesforce, Pendo, Domo, JIRA, ChurnZero

Keywords for Your Resume

enterprise customer successcustomer success managersaasremotewest territoryrenewalsupsellcross-selladoptionplatform coachingexecutive business reviewsrenewal forecastingsalesforcependodomojirachurnzerocustomer success operationstravel

Deal Breakers

No enterprise SaaS CS experience, Unwilling to travel 30%, Lack of familiarity with Salesforce/Pendo/Domo/JIRA

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile