Position Details

Type Not Specified

Experience mid

Education Bachelor's degree

Category Content & Media

About this role

Enterprise UX Technical Writer within ICE, responsible for clear technical documentation and enterprise communications that drive technology adoption and user experience improvements.

Key Responsibilities

Build cross-enterprise relationships with SMEs to capture knowledge
Author technical documentation and IT change communications
Leverage AI to accelerate content creation
Administer knowledge base configuration and analytics
Enforce writing standards across AI and human-generated content; mentor contributors

Technical Overview

Emphasizes AI-assisted content creation, knowledge base management, and enterprise platforms (SharePoint, ServiceNow, Microsoft 365); adheres to KCS and accessibility standards and mentors content contributors.

Ideal Candidate

The ideal candidate is a detail-oriented technical writer with experience in enterprise systems, AI-assisted content creation, and governance of enterprise documentation across SharePoint, ServiceNow, and M365.

Must-Have Skills

Bachelor's degree in technical communicationsprofessional writingEnglishjournalismor equivalent experience

Nice-to-Have Skills

Familiarity with Knowledge Centered Service (KCS) methodologyFamiliarity with SharePointServiceNowor similar enterprise platformsUnderstanding of accessibility standardsExperience with data analytics tools for measuring content effectiveness

Tools & Platforms

SharePointServiceNowMicrosoft 365ITSM systems

Required Skills

Technical WritingGenerative AIPrompt EngineeringAI content validationKnowledge base configurationSharePointServiceNowMicrosoft 365ITSM systemsKCS methodologyAccessibility standardsUX principlesWriting standardsMentoring contributors

Hard Skills

Soft Skills

detail-orientedself-motivationinterpersonal skillscommunicationteamwork

Industry & Role

Industry Financial Services

Job Function Create and maintain enterprise-level documentation and communication to drive technology adoption and improve end-user experience.

Role Subtype Technical Writer

Tech Domains SharePoint, ServiceNow, Microsoft 365, ITSM / ServiceNow, Knowledge Centered Service

Keywords for Your Resume

Enterprise UX Technical Writertechnical writinggenerative aiprompt engineeringai content validationknowledge basesharepointservicenowmicrosoft 365itsmkcsaccessibility standardsux principleswriting standardsmentoring contributorsenterprise standardsaccessibility

Deal Breakers

Lack of technical writing experience, Inability to work with SMEs and cross-functional teams, No experience with enterprise platforms (SharePoint/ServiceNow/Microsoft 365)

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