✦ Luna Orbit — IT Support & Helpdesk

Entry Level IT Support Desk Technician

at Tech Rage IT

📍 Longwood, FL, US Onsite Posted April 06, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 1 year
Education High School Diploma or equivalent
Category IT Support & Helpdesk

About this role

Entry-level IT Support Desk Technician providing first-line end-user support for Windows and Office 365 in a remote/onsite hybrid environment.

Key Responsibilities

  • Receive and triage incoming support requests
  • Provide first-level telephone, email, remote and onsite support
  • Work with third parties/vendors for warranty/support
  • Document technical support issues and resolutions
  • Maintain time tracking and certifications

Technical Overview

Supports Windows 11, Office 2021/O365; basic hardware/software/networking troubleshooting; both remote and onsite support; customer service emphasis

Ideal Candidate

Entry-level IT Support Desk Technician with 1+ year of customer service experience, proficient in Windows 11 and Office 365, and capable of providing both remote and onsite end-user support in Longwood, FL.

Must-Have Skills

High School Diploma or equivalentMinimum 1 years' experience providing stellar customer serviceUnderstand basic operations of computer hardwaresoftwareand networkingAvailable 40 hours per weekMonday-Friday - 8am to 5pm with 1 hour lunchParticipation in on-call rotation; ability to work overtimeincluding nightsweekends and holidays as neededIn-office attendance in LongwoodFL

Nice-to-Have Skills

4 year degree in Computing and Information Sciences or Information Technologies fieldCompTIA IT Foundations and/or A+Net+ or Sec+ or similar certificationsFormal Microsoft trainingPrevious I.T support or internship experience

Tools & Platforms

Windows 11MS Office 2024 / Office 365

Required Skills

High School Diploma or equivalent; 1 year customer service; Windows 11; MS Office 2021/O365; basic hardwaresoftwareand networking; in-office attendance in LongwoodFL; 40 hours per week; on-call rotation

Hard Skills

Windows 11MS Office 2021/O365basic operations of computer hardwaresoftwareand networkingcustomer serviceremote and onsite support

Soft Skills

communicationproblem-solvingtime managementteamwork

Certifications

Preferred

CompTIA IT FoundationsCompTIA A+CompTIA Network+CompTIA Security+

Industry & Role

Industry Technology
Job Function Deliver frontline IT support for end users and office staff in a remote/onsite environment.
Role Subtype Desktop Support

Keywords for Your Resume

entry level it supporthelp deskit support deskwindows 11ms office 2021office 365remote and onsite supportin personlongwood floridacustomer serviceticketingtroubleshootingcomputersnetworkingon-call40 hoursfull-timedeskside supportdesktop supportin-personon-site

Deal Breakers

Inability to attend in-person in Longwood, FL, Lack of at least 1 year of customer service experience, Lack of familiarity with Windows 11 / Office 365

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