Position Details

Type Full-Time

Experience entry

Exp. Years Entry level

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves providing technical support for VoIP and networking systems, troubleshooting issues, and documenting resolutions in a collaborative environment.

Key Responsibilities

Provide technical support for VoIP systems
Troubleshoot network issues
Document troubleshooting steps
Collaborate with engineering team
Follow established procedures

Technical Overview

Supports business VoIP phone systems, network troubleshooting, and basic IT support with training provided. Environment includes VoIP, networking, and customer service.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with a basic understanding of networking and troubleshooting skills. They should be eager to learn VoIP and networking systems, with strong communication abilities to assist customers effectively.

Must-Have Skills

Basic understanding of networking conceptsTroubleshooting network and phone-related issuesAbility to communicate clearly with customers and teammatesWillingness to learn company-specific systems and processes

Nice-to-Have Skills

Coursework or certifications in ITnetworkingor computer scienceHelp desk or technical support experienceInterest in VoIPtelecomor network engineering

Required Skills

Networking conceptsTroubleshootingVoIPNetwork troubleshootingCustomer communicationTechnical support

Hard Skills

Networking conceptsTroubleshootingVoIPNetwork troubleshootingCustomer communicationTechnical support

Soft Skills

Problem-solvingCommunicationTeamworkWillingness to learnTroubleshooting fundamentals

Industry & Role

Industry Telecom

Job Function Technical support for VoIP and networking systems

Keywords for Your Resume

VoIPNetworkingTroubleshootTechnical supportHelp deskCustomer communicationNetworking conceptsNetwork troubleshootingTroubleshooting fundamentalsIT supportOn-siteFull-timeWillingness to learnCompany-specific systemsProblem-solving

Deal Breakers

Lack of basic networking knowledge, Inability to communicate clearly, Unwillingness to learn company-specific systems

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Entry-Level Technician (VoIP / Networking)

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