Position Details

Salary $70K – $100K USD / year

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category ERP & CRM Systems

About this role

Xtensys is hiring an Epic Analyst – Patient Access to provide advanced system-level support for Epic Patient Access applications. The role supports implementations, upgrades, optimization, and user training while partnering with clinical, operational, and technical teams.

Key Responsibilities

Provide advanced support for Epic Patient Access applications (troubleshooting, configuration, maintenance, optimization)
Collaborate with clinical, operational, and technical teams to resolve system issues and improve workflows
Participate in project planning (scope, milestones, deliverables, timelines)
Support system implementations, upgrades, and enhancements
Deliver user training and analyze performance/user needs to drive continuous improvement

Technical Overview

The position delivers advanced support for Epic Patient Access, covering troubleshooting, configuration, maintenance, and optimization for multi-user applications. It includes participating in project planning and supporting implementations, upgrades, enhancements, documentation, and testing.

Ideal Candidate

The ideal candidate is an Epic Analyst specializing in Patient Access who can provide advanced support, including Epic configuration, troubleshooting, and ongoing optimization of multi-user applications. They are comfortable leading system initiatives such as implementations, upgrades, and enhancements, and they deliver user training while communicating clearly with clinical, operational, and technical stakeholders.

Must-Have Skills

Provide advanced support for Epic Patient Access applicationsincluding troubleshootingconfigurationmaintenanceand optimizationSupport system implementationsupgradesand enhancementsDeliver user training and education sessionsAnalyze system performance and user needsMaintain system integrity through documentationtestingand adherence to established processes and standardsCommunicate updatesissuesand resolutions clearly to stakeholders

Tools & Platforms

Epic Patient Access

Required Skills

Epic Patient Accesstroubleshootingconfigurationinstallationmaintenancetrainingongoing optimizationproject planningsystem implementationsupgradesenhancementsuser trainingsystem performance analysisdocumentationtestingstakeholder communication

Hard Skills

Epic Patient AccessEpic Patient Access applications supporttroubleshootingconfigurationinstallationmaintenancetrainingsystem optimizationproject planningsystems implementationsupgradesenhancementsuser training and educationsystem performance analysisworkflow improvementdocumentationtestingstakeholder communicationuser needs analysismulti-user applications support

Soft Skills

initiativeownershipproblem-solvingclear communicationcollaborationability to work independentlycross-functional teamwork

Industry & Role

Industry Healthcare IT

Job Function Support and optimize Epic Patient Access systems while enabling successful implementations and user adoption.

Role Subtype Healthcare IT Analyst

Tech Domains Epic

Keywords for Your Resume

Epic AnalystEpic Patient AccessPatient AccessEpic Patient Access applicationsadvanced supporttroubleshootingconfigurationinstallationmaintenancetrainingongoing optimizationsystem implementationsupgradesenhancementsproject planningscopemilestonesdeliverablestimelinesuser trainingeducation sessionssystem performancedocumentationtestingstakeholdersworkflowsmulti-user applications

Deal Breakers

Must have Epic Patient Access support experience (troubleshooting, configuration, maintenance, optimization), Must be able to support system implementations, upgrades, and enhancements

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Epic Analyst Patient Access

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