✦ Luna Orbit — Customer Success & Support

ES- Lead Customer Support Specialist- Haz Waste (hybrid NC or FL)

at Republic Services

📍 Tampa, FL Hybrid 💰 $23 – $35 USD / year Posted April 05, 2026
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Position Details

Salary $23 – $35 USD / year
Type Full-Time
Experience mid
Exp. Years 7-10 years
Education Not specified
Category Customer Success & Support

About this role

Lead Customer Support Specialist for hazardous waste at Republic Services provides advanced customer service, regulatory knowledge, and support for billing and logistics, with hybrid work options and a focus on compliance and efficiency.

Key Responsibilities

  • Delivers customer service for waste treatment and disposal; mentors junior staff; handles invoicing and billing discrepancies; prepares shipping documents and manifests; collaborates with Sales and Operations on pricing and scheduling

Technical Overview

Extensive knowledge of RCRA and DOT for waste profiling and shipping, data entry, invoicing, and documentation; proficient in Microsoft Office, DocuSign, and PDF tooling; coordinates with Sales, Operations, and Customer Support.

Ideal Candidate

The ideal candidate is an experienced customer support professional with 7+ years in hazardous waste, RCRA/DOT knowledge, and strong billing/invoicing capabilities. They should be capable of mentoring others and handling complex escalations in a hybrid work setting.

Must-Have Skills

7-10 years of progressively responsible experience in a customer-facing role addressing customer needsDOT knowledgeRCRA knowledgeEnvironmental Services knowledgeCustomer service experience

Nice-to-Have Skills

Mentoring experienceExperience in waste disposal/chemistryExperience with pricing and billing processes

Tools & Platforms

Microsoft OfficeDocuSignPDF writer

Required Skills

7-10 years of customer-facing experienceDOTRCRAEnvironmental Services knowledgedata entryinvoicingcollectionsshipping documentsmanifestsDocuSignMicrosoft Office

Hard Skills

RCRA Laws and RegulationsWaste characterization principlesDOT hazardous materials descriptionsMicrosoft OfficeDocuSignPDF writerData entryForm creationManifestsShipping documentsInvoicingCollectionsPricing sheetsTSDF location knowledgeCustomer serviceHybrid work arrangementBilling discrepanciesAdvanced escalation supportSalesOperationsand Customer Support Management activities

Soft Skills

Strong communicationTeamworkMultitaskingProblem-solvingAttention to detail

Industry & Role

Industry Environmental Services
Job Function Advanced customer support and waste management coordination for hazardous waste clients
Role Subtype Lead Customer Support Specialist

Keywords for Your Resume

lead customer support specialisthazardous wastercradotmanifestsshipping documentsbilling discrepanciesinvoicingcollectionspricing sheetstsdf locationenvironmental servicescustomer servicedata entrydocuSignpdf writermicrosoft officehybridtampagreensboromentor Sr Customer Support Specialistspricingbilling

Deal Breakers

Lack of DOT/RCRA/ES knowledge, Less than 7 years of customer-facing experience, Inability to work in hybrid Tampa/Greensboro locations

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