✦ Luna Orbit — IT Support & Helpdesk

ESD Technician III (Senior)

at GovCIO

📍 Doral, FL, US Remote 💰 $75K – $86K USD / year Posted March 11, 2026
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Position Details

Salary $75K – $86K USD / year
Type Not Specified
Experience senior
Exp. Years 7+ years
Education High School with 6-9 years or relevant experience
Category IT Support & Helpdesk

About this role

Provides advanced technical support for hardware, software, and network issues in a remote environment, serving as a senior escalation point and mentor within the IT support team.

Key Responsibilities

  • Provide expert technical support
  • Mentor junior staff
  • Resolve complex hardware/software issues
  • Lead systemic problem analysis
  • Develop knowledgebase articles

Technical Overview

Supports enterprise systems including Windows, macOS, Linux, Active Directory, Microsoft 365, and cloud services, with a focus on troubleshooting and process improvement.

Ideal Candidate

The ideal candidate is a senior ESD technician with 7+ years of experience, strong expertise in hardware, software, and network support, and leadership skills to mentor junior staff, preferably with a security clearance.

Must-Have Skills

Hardware SupportSoftware SupportNetwork TroubleshootingActive DirectoryMicrosoft 365ITIL

Nice-to-Have Skills

Support for DoD programsCloud supportProject management

Tools & Platforms

Remote support toolsTicketing systemsActive DirectoryMicrosoft 365Cloud platforms

Required Skills

Hardware SupportSoftware SupportNetwork TroubleshootingActive DirectoryMicrosoft 365Cloud ServicesITILRemote SupportTicketing Systems

Hard Skills

Hardware SupportSoftware SupportNetwork TroubleshootingWindowsmacOSLinuxActive DirectoryMicrosoft 365Cloud ServicesITILRemote Support ToolsTicketing Systems

Soft Skills

LeadershipCommunicationProblem-solvingMentorshipAnalytical Skills

Certifications

Required

Security Clearance

Preferred

ITIL FoundationCompTIA Security+

Industry & Role

Industry Government/Public Sector, Defense, IT Services
Job Function Senior technical support and mentorship for enterprise IT systems

Clearance & Visa

Clearance Required Secret

Keywords for Your Resume

ESD TechnicianHardware SupportSoftware SupportNetwork TroubleshootingActive DirectoryMicrosoft 365Cloud ServicesITILRemote SupportTicketing SystemsSupport TechnicianHelpdeskTechnical SupportTroubleshootingMentorship

Deal Breakers

Lack of relevant experience, No security clearance, Inability to support remote environments

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