✦ Luna Orbit — IT Support & Helpdesk

Exchange & Copilot Operations Support Engineer

at CVS Health

Hybrid 💰 $64K – $173K USD / year Posted March 24, 2026
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Position Details

Salary $64K – $173K USD / year
Type Not Specified
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

Support engineer role focused on maintaining and troubleshooting Microsoft Exchange and Microsoft 365 environments, including hybrid setups and AI integrations, ensuring reliable communication services.

Key Responsibilities

  • Provide Tier 2/3 support for Exchange Online
  • Troubleshoot mailbox and connectivity issues
  • Support mailbox migrations
  • Optimize service performance
  • Assist with Copilot deployment

Technical Overview

Microsoft Exchange, Microsoft 365, PowerShell, hybrid messaging, mailbox migrations, AI support, automation, SharePoint, Teams, Outlook.

Ideal Candidate

The ideal candidate is a mid-level IT support engineer with strong experience in Microsoft Exchange, Microsoft 365, and PowerShell scripting. They should have a solid understanding of hybrid messaging environments and be capable of troubleshooting complex issues related to enterprise email and collaboration tools.

Must-Have Skills

Microsoft ExchangeMicrosoft 365PowerShellTroubleshootingService Support

Nice-to-Have Skills

AICopilotTenant MigrationsService OptimizationAutomation

Tools & Platforms

Microsoft ExchangeMicrosoft 365PowerShellExchange OnlineMicrosoft GraphPower PlatformSharePointTeamsOutlookWordExcel

Required Skills

Microsoft ExchangeMicrosoft 365PowerShellTroubleshootingExchange OnlineHybrid MessagingMailbox MigrationsService Support

Hard Skills

Microsoft ExchangeMicrosoft 365PowerShellExchange OnlineHybrid MessagingTroubleshootingService OptimizationAICopilotTenant Migrations

Soft Skills

TroubleshootingCommunicationProblem-solvingStakeholder SupportAutomationCollaboration

Industry & Role

Industry Healthcare & Medical
Job Function Enterprise email and collaboration support
Role Subtype IT Support Specialist
Tech Domains Microsoft Exchange, Microsoft 365, PowerShell, SharePoint, Teams, Outlook

Keywords for Your Resume

exchange online supportmicrosoft 365powerShellhybrid exchangemailbox migrationservice supportAI supportCopilotincident troubleshootingservice optimizationautomationMicrosoft GraphSharePointTeamsOutlookMicrosoft 365 Copilotsupport engineerenterprise supportcloud support

Deal Breakers

Lack of experience with Microsoft Exchange or Microsoft 365, No troubleshooting experience, Inability to support hybrid environments

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