About this role
This role is responsible for executive-level hosting and VIP sales focused on developing the Asian market for high-limit casino players. The Executive Casino Host grows revenue by building loyalty and managing relationships through personal, direct mail, and phone outreach, while coordinating premium guest travel and VIP events.
Key Responsibilities
- Develop strategies and programs to cultivate the Asian market
- Host high limit Asian (and non-Asian) VIP guests to ensure satisfaction and return visits
- Maintain personal, direct mail and phone contact to build loyalty and increase worth and frequency
- Generate casino revenue through VIP account development and existing revenue streams
- Coordinate transportation resources, pre-trip itineraries, and on/off-property VIP events
Technical Overview
The role leverages active databases and marketing programs to develop VIP accounts and drive casino revenue. No specific software tools are named beyond general database utilization and program execution.
Ideal Candidate
The ideal candidate is an experienced casino guest-hosting and VIP sales professional who can cultivate the Asian market and grow high-limit casino revenue. They should be skilled at building loyalty through consistent personal, direct mail, and phone contact while coordinating transportation, itineraries, and on/off-property VIP events.
Must-Have Skills
Develop and implement strategies and programs to cultivate the Asian marketHost high limit Asian (and non-Asian) guests and accommodate needs within program guidelinesGenerate casino revenue through development of VIP accountsMaintain personaldirect mail and phone contact with Asian VIPs to build loyaltyCoordinate transportation resources and pre-trip itinerariesEstablishcoordinateand lead both on and off-property VIP eventsComply with applicable rulesregulationslaws and policies
Nice-to-Have Skills
Customer database and marketing program creativity
Tools & Platforms
active databasesNot specified
Required Skills
VIP guest hostinghigh-limit casino guest managementAsian market developmentVIP accountscasino revenue generationguest satisfactionloyalty buildingdirect mail contactphone contactupsell sales techniquescomping authoritytransportation coordinationpre-trip itinerary coordinationVIP event planningcompliance with rules regulations laws policies
Hard Skills
VIP guest hostingHigh-limit casino guest managementAsian market developmentVIP account developmentCasino revenue generationVIP loyalty buildingUpscale sales techniquesComping authorityPersonal contact managementDirect mail and phone contactTransportation coordinationPre-trip itinerary coordinationVIP event planningOn-property VIP eventsOff-property VIP eventsGuest needs anticipationGuest satisfaction trackingDatabase utilization for active databasesMarketing programs implementationUpscale service delivery coordinationCompliance with rulesregulationslawsand policiesIntegrity and honesty complianceHandling difficult guests and situations
Soft Skills
Professional communicationGuest relationship managementCalm and professional conflict handlingCustomer service mindsetInterpersonal skillsRelationship buildingLeadership to coordinate and lead VIP eventsCustomer-facing presence
Keywords for Your Resume
Executive Casino HostExecutiveCasino HostAsian MarketVIPhigh limithigh-limit Asian casino playersinternational and domestic Asian guestsguest satisfactionrepeat visitsVIP accountscasino revenueloyaltydirect mailphonetransportation resourcespre-trip itineraryon-property VIP eventsoff-property VIP eventscomping authoritycompliancerules regulations laws and policiesCode of CommitmentMission Vision and ValuesCode of Commitment and Mission Vision and ValuesAsian marketphone contact
Deal Breakers
Must be able to host high limit guests and accommodate needs within program guidelines, Must have ability/authorization consistent with 'Empowered with comping authority', Must comply with applicable rules, regulations, laws and policies
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