About this role
Executive Casino Host drives VIP revenue by developing VIP accounts, maintaining regular contact, and maximizing existing revenue streams. The role also coordinates VIP events and collaborates with internal hotel and gaming partners to deliver seamless guest experiences.
Key Responsibilities
- Generate casino revenue by developing VIP accounts
- Maintain contact with VIP players via phone and in-person interactions
- Build loyalty using relationshipbuilding and upscale sales techniques
- Coordinate VIP events on and off property
- Handle guest needs and difficult situations professionally and calmly
- Use comping authority within established guidelines
Technical Overview
Manages VIP programs using database utilization and customer PointofService systems. Uses Microsoft Office (Word, Excel, PowerPoint, Outlook) to support reporting and program updates while coordinating guest-facing and operational workflows.
Ideal Candidate
The ideal candidate is a mid-level casino host with 3-5 years of casino/hotel and account management experience focused on generating casino revenue and building VIP loyalty. They are proficient in Microsoft Office and customer PointofService systems, can manage multiple tasks, and handle VIP and difficult guest situations with professionalism.
Must-Have Skills
High school diploma or GED requiredThree to five years of casino/hotelcustomer servicehostor account management experience requiredProficiency in Microsoft Office (WordExcelPowerPointOutlook)Proficiency with customer PointofService systemsAbility to make independent decisions that enhance guest experience and program profitabilityStrong written and verbal communication skills
Nice-to-Have Skills
BSBA preferredluxury service experience preferred
Tools & Platforms
Microsoft Office (WordExcelPowerPointOutlook)PointofService systemstransportation resources
Required Skills
database utilizationVIP accountsloyaltyupscale sales techniquestransportation coordinationitinerary supportVIP eventscomping authorityMicrosoft Office (WordExcelPowerPointOutlook)customer PointofService systemssales techniquesrelationshipbuilding
Hard Skills
database utilizationcreative marketing initiativesVIP account developmentrelationship buildingupscale sales techniquesphone calls and inperson interactionstransportation coordinationitinerary supportguest event coordinationcomping authorityMicrosoft Office (WordExcelPowerPointOutlook)customer PointofService systemssales techniquesdata-driven customer engagement (database utilization)
Soft Skills
ethical behavior and integritycustomer service orientationindependent decision-makingtime managementmulti-taskinginterpersonal skillscommunication skillsproblem-solving skillsanalytical skillsnetworking abilitiescommunity engagement awarenesshandle difficult guest situations professionally and calmlysound judgmentcross-department collaborationstakeholder communication
Keywords for Your Resume
Executive Casino HostVIP accountscasino revenuedatabase utilizationloyaltyupscale sales techniquesguest transportationitinerary supportVIP eventscomping authorityCode of CommitmentMicrosoft OfficeWordExcelPowerPointOutlookPointofService systemscustomer servicehostaccount managementcasino/hotelindependent decisionstime managementmultiple tasksinterpersonalcommunicationproblemsolvinganalytical skills
Deal Breakers
High school diploma or GED required, Three to five years of casino/hotel, customer service, host, or account management experience required, Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), Proficiency with customer PointofService systems
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