Position Details
About this role
This role involves leading enterprise IT Service Management strategy, governance, and platform oversight, primarily using ServiceNow. The position requires managing incident, problem, and change processes to ensure operational excellence in a healthcare setting.
Key Responsibilities
- Lead ITSM strategy and governance
- Oversee ServiceNow platform
- Manage CMDB and data integrity
- Lead incident and major incident management
- Drive process improvement and compliance
Technical Overview
The technical scope includes ITSM frameworks, ServiceNow platform administration, CMDB management, and incident response processes. The environment emphasizes governance, compliance, and process standardization.
Ideal Candidate
The ideal candidate is a senior IT Service Management professional with extensive experience in ITIL frameworks, ServiceNow platform management, and incident and problem management processes. They should possess strong leadership skills and the ability to oversee governance and compliance initiatives within a healthcare environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with ITSM or ITIL, No leadership or management experience, No experience with ServiceNow platform, Unwillingness to work in a hybrid schedule, No healthcare industry experience
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