Position Details

Type Not Specified

Experience lead

Exp. Years 2-3+ years

Education Bachelor's degree is preferred; Cosmetology license and/or a cosmetology management license where required by state law

Category Executive & General Management

About this role

Experience Manager leads guest experience, retail and salon services, and staff development to deliver top-line results and high guest satisfaction.

Key Responsibilities

Promote accountability for store goals
Lead and develop diverse teams
Address underperforming metrics with strategies
Manage scheduling and payroll budgets
Ensure infection control policy compliance

Technical Overview

Focus on NPS, scheduling tools, payroll budgeting, infection control policy, and cosmetology-related services; strong leadership and cross-functional collaboration.

Ideal Candidate

The ideal candidate is an experienced retail leader (2-3+ years) with cosmetology knowledge/license, proven ability to drive NPS, grow salon and boutique services, and develop high-performing teams.

Must-Have Skills

Bachelor's degree is preferredCosmetology license and/or a cosmetology management license where required by state law2-3+ years relevantfast-paced retail management work experienceFinancial management: success with driving top-line salesinterpreting reporting datamanaging payroll budgetsand controlling expenseCosmetology management: Advanced competency in services; knowledge of Board of Cosmetology regulations

Nice-to-Have Skills

Cosmetology license and/or cosmetology management license

Tools & Platforms

Ulta Beauty scheduling toolTask management tool

Required Skills

cosmetology licensecosmetology managementleadershipstaff developmentschedulingpayroll budgetsguest experienceproduct demonstrationsmakeup applicationsskincare analysis

Hard Skills

Makeup applicationsSkincare analysisProduct demonstrationsInfection Control PolicyScheduling toolsPayroll budgetsCustomer relationship management

Soft Skills

LeadershipCommunicationTeam buildingCoachingCollaborationStrategic thinking

Industry & Role

Industry Retail

Job Function Lead guest experience, retail and service operations as Experience Manager at Ulta Beauty in Manchester

Role Subtype store manager

Keywords for Your Resume

Experience ManagerUlta BeautyManchesterNew HampshireNPSguest experienceservicesboutiquesmakeup applicationsskincare analysisproduct demonstrationsInfection Control Policyschedulingpayroll budgetsAPGsleadershipcoachingbrand partner relationshipsretail managementcosmetology license

Deal Breakers

Cosmetology license not present, Bachelor's degree not present (preferred), Lack of 2-3 years of management experience

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