About this role
Experience Manager leading Ulta Beauty store operations, responsible for guest experience, retail and services performance, staff development, and process compliance.
Key Responsibilities
- Lead a team of stylists and associates; drive services and boutique sales; manage guest experience and NPS; oversee staffing and payroll budgets; ensure compliance and store tasks
Technical Overview
Retail leadership with emphasis on NPS, services and boutiques, payroll budgeting, scheduling, and brand education; leverages POS, Microsoft Office, and scheduling tools.
Ideal Candidate
The ideal candidate is an experienced retail leader with a cosmetology license (or cosmetology management license) who can drive top-line sales, manage payroll budgets, and develop a high-performing salon/boutique team while delivering outstanding guest experiences.
Must-Have Skills
2-3+ years retail managementBachelor's degree preferredCosmetology license and/or cosmetology management licenseStrong communicationBudgeting and financial managementExperience with coaching and developmentAvailability for flexible schedulePOS and Microsoft Office proficiency
Nice-to-Have Skills
Field leadership experienceMulti-store leadershipOmni-channel experienceBrand partnershipsIn-store promotions
Tools & Platforms
POS systemMicrosoft OfficeApple devicesScheduling toolInventory management system
Required Skills
2-3+ years retail managementforecastingpayroll budgetingstore schedulingcustomer experience leadershipcosmetology license and/or cosmetology management licensemakeup applicationsskincare analysisproduct demonstrationsboutique managementguest loyalty programsbrand partner relationshipstraining and developmentbrand and category educationinfection control policy compliancescheduling tool usageinventory oversightloss preventionomni-channel operationsfinancial management
Hard Skills
2-3+ years retail management experienceForecastingPayroll budgetingStore schedulingCustomer experience leadershipCosmetology license and/or cosmetology management licenseMakeup applicationsSkincare analysisProduct demonstrationsBoutique managementGuest loyalty programs (credit)Brand partner relationshipsTraining and developmentBrand and category educationInfection control policy complianceScheduling tool usageTask management toolsInventory oversightLoss preventionOmni-channel operationsFinancial management
Soft Skills
LeadershipCommunicationCollaborationCoachingInclusivityStrategic thinkingAdaptabilityDecision making
Certifications
Preferred
Cosmetology license (preferred)Cosmetology Management license (preferred)
Keywords for Your Resume
experience managerretail managementnpsguest experiencecosmetology licensecosmetology management licensebrand partnershipstraining and developmentpayroll budgetingschedulinginventory managementbrand educationbrand partner relationshipsin-store eventsproduct demonstrationsforecastingomni-channelleadership
Deal Breakers
Cosmetology license not held, No retail management experience, unwilling to work onsite in Chesapeake, VA
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