Position Details

Salary $28 – $35 USD / year

Type Full-Time

Experience lead

Exp. Years 2-3+ years

Education Bachelor's degree preferred; Cosmetology license where required by state law

Category Sales & Business Development

About this role

Experience Manager oversees salon and boutique services within Ulta Beauty, leading teams to deliver outstanding guest experiences and superior retail performance.

Key Responsibilities

Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards; Lead and develop teams; Manage scheduling and payroll within budget; Plan and execute in-store services and events; Maintain guest experience and store operations

Technical Overview

Experience with POS systems and standard business software; manages scheduling, payroll, and reporting; collaborates across salon, retail, and brand partnerships.

Ideal Candidate

The ideal candidate is a cosmetology-licensed retail supervisor with 2-3+ years in salons or boutique environments, strong guest experience focus, and proven leadership in managing services and retail operations.

Must-Have Skills

2-3+ years relevantfast-paced retail management work experienceCosmetology license and/or a cosmetology management license where required by state law

Nice-to-Have Skills

Cosmetology management experienceExperience in salon services or boutique environments

Tools & Platforms

POS SystemMicrosoft Office

Required Skills

Cosmetology licenseCosmetology management licensecustomer servicein-store operationsoperating procedurescompliance standardsPOS SystemMicrosoft OfficeApple devicesretail management

Hard Skills

Cosmetology licenseCosmetology management licenseCustomer serviceIn-store operationsOperating proceduresCompliance standardsPOS SystemMicrosoft OfficeApple devices

Soft Skills

LeadershipCommunicationTeam buildingCoachingCollaborationAdaptabilityProblem solvingTime management

Certifications

Required

Cosmetology licenseCosmetology management license where required by state law

Industry & Role

Industry Retail

Job Function Lead salon and boutique operations to optimize guest experience and sales

Role Subtype Sales & Business Development

Keywords for Your Resume

Experience ManagerCosmetology licenseCosmetology management licensesalon servicesboutiquesguest experienceNet Promoter ScoreNPSin-store eventsbrand partner relationshipsstaff schedulingpayroll budgetsstore forecastoperating procedurescompliance standardsleadershiptraining and developmentcustomer serviceretail managementcosmetology managementcosmetology licensecosmetology management license

Deal Breakers

No cosmetology license, No cosmetology management license where required by state law, No retail management experience

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