Position Details

Type Full-Time

Experience lead

Exp. Years 2-3+ years

Education Bachelor's degree preferred

Category Operations & Logistics

About this role

Ulta Beauty Experience Manager leads store guest experience and sales initiatives, managing a team to achieve NPS and APG targets while maintaining brand standards and operational excellence.

Key Responsibilities

Promote accountability to meet store goals across services, boutiques, retail sales, and loyalty
Drive profitability through operational excellence and expense control
Leverage forecast and payroll budgets to optimize scheduling
Address underperforming metrics and develop improvement strategies
Attract, hire, and develop a diverse, high-performing team; coach and train staff

Technical Overview

Role blends people leadership with store operations, including scheduling, training, and performance management, using POS and standard retail technologies.

Ideal Candidate

The ideal candidate is a mid-to-senior store operations leader with 2-3+ years of fast-paced retail management experience, strong guest service and sales focus, and ability to coach staff to achieve NPS and APG targets.

Must-Have Skills

2-3+ years relevantfast-paced retail management experienceAbility to lead and develop staffExcellent guest service and sales focus

Tools & Platforms

Point of Sale systemMicrosoft OfficeApple devices

Required Skills

retail managementguest experiencecustomer servicepayroll budgetingschedulingtraining and developmentleadershipmakeup applicationsskincare analysisproduct demonstrationsinventory controlloss preventionbrand standardsattendance policyinfection control policy

Hard Skills

Point of Sale systemPOSMicrosoft OfficeMicrosoft Office programsApple devicesInventory controlPayroll budgetsStore schedulingCustomer serviceGuest experienceMakeup applicationsSkincare analysisProduct demonstrationsTraining and developmentStaff coachingAttendance policyInfection Control PolicyBrand standardsLoss preventionData-driven decision making

Soft Skills

leadershipcommunicationcollaborationcoachingadaptabilitytime managementproblem solvingteamwork

Industry & Role

Industry Retail

Job Function Lead guest experience and store performance through people, process, and performance management

Role Subtype Store operations manager

Keywords for Your Resume

Experience ManagerUlta BeautyNPSguest experienceretail salesservicesboutiquesAPGsAnnual Performance Goalspayroll budgetsschedulingtrainingcoachingleadershipattendance policyinfection control policybrand partnerstore operationsinventory controlcosmetology licensebrand standardsloss preventiondata-driven decision makingattendanceexperience managerulta beautyretail managementpayroll budgetingtraining and developmentbrand partnerships

Deal Breakers

Less than 2-3 years retail management experience, Inability to lead and develop staff, Unwilling to work a full-time, flexible schedule including evenings/weekends/holidays

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