Position Details

Type Full-Time

Experience lead

Exp. Years 2-3+ years

Education Bachelor's degree preferred; Cosmetology license and/or cosmetology management license where required by state law

Category Executive & General Management

About this role

Experience Manager leads a team of stylists and boutique leads to deliver top-line sales growth and exceptional guest experiences across services and retail.

Key Responsibilities

Attract, hire, and retain talent; Build an engaged team; Training and development; Plan in-store events; Manage scheduling and payroll

Technical Overview

Leadership role focused on performance metrics (NPS, sales, payroll), operational excellence, and staff development; requires cosmetology licensing where applicable.

Ideal Candidate

The ideal candidate is a seasoned retail manager with cosmetology licensure, strong leadership, and a track record of driving guest experience and top-line sales while managing payroll budgets and store operations.

Must-Have Skills

Bachelor's degree is preferredCosmetology license and/or a cosmetology management license where required by state law

Tools & Platforms

Point of Sale systemMicrosoft OfficeScheduling toolScheduling and task management tools

Required Skills

Retail managementpayroll budgetingstore schedulingforecastingmakeup applicationsskincare analysisproduct demonstrationsguest servicesbrand educationtrainingattendance policy

Hard Skills

Payroll budgetingStore schedulingForecastingProduct demonstrationsMakeup applicationsSkincare analysisBrand knowledgeGuest servicesBrand educationTrainingAttendance policyCommunicationLeadership

Soft Skills

LeadershipCommunicationCollaborationCoachingProblem-solvingAdaptability

Certifications

Required

Cosmetology licenseCosmetology management license

Industry & Role

Industry Retail

Job Function Develop and lead a high-performing team to drive sales, services, and guest satisfaction

Tech Domains Microsoft 365

Keywords for Your Resume

Experience ManagerUlta BeautyLayton Utahretail managementNPSguest experiencemakeup applicationsskincare analysisproduct demonstrationsin-store eventsschedulingpayroll budgetsforecastbrand educationtrainingattendance policybrand partner relationshipsleadershipdata reportingcustomer serviceCosmetology licenseCosmetology management license

Deal Breakers

Cosmetology license not held

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