Position Details

Type Full-Time

Experience lead

Exp. Years 5+ years

Education Bachelor's degree preferred; Cosmetology license and/or cosmetology management license where required by state law

Category Executive & General Management

About this role

Experience Manager leads a multi-role store team to deliver top-line sales growth and exceptional guest experience across services, boutiques, and retail.

Key Responsibilities

Promote a culture of accountability to meet store goals
Drive profitability via operational excellence
Manage payroll budgets and scheduling
Develop direct reports and maintain client base
Ensure infection control and compliance

Technical Overview

Leadership role with P&L responsibility, payroll, scheduling, and brand education across store operations; utilizes scheduling and task management tools.

Ideal Candidate

The ideal candidate is an experienced retail leader with strong people management skills, a background in salon services, and a track record of improving guest experience and operating performance.

Must-Have Skills

Cosmetology license and/or cosmetology management license where required by state lawBachelor's degree preferred

Nice-to-Have Skills

Experience in salon managementExperience with Guest Engagement Leader programPayroll management experience

Tools & Platforms

Scheduling toolTask management toolComputerized systems (POS/office)

Required Skills

Team leadershipstore operationspayroll budgetingforecastingschedulinginventory controlP&L managementcustomer experiencebrand educationinfection control policy

Hard Skills

Team leadershipStore operationsPayroll budgetingForecastingSchedulingInventory controlP&L managementCustomer experienceBrand educationInfection Control Policy

Soft Skills

LeadershipCommunicationCoachingStrategic thinkingDecision makingCollaboration

Certifications

Required

Cosmetology LicenseCosmetology Management License (where required by state law)

Industry & Role

Industry Retail

Job Function Lead a high-performing store team to achieve sales and guest experience goals

Role Subtype Experience Manager

Keywords for Your Resume

Experience ManagerUlta BeautyMountain Homesalon servicesboutiquesguest experienceNPSpayroll budgetsstore schedulingbrand educationteam leadershipoperational excellenceinventory controlP&L managementleadership

Deal Breakers

Cosmetology license required, Bachelor's degree not preferred

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