Position Details
About this role
Experience Manager leads salon and boutique teams to deliver sales and guest satisfaction, overseeing services, boutiques, and retail operations while driving NPS and profitability.
Key Responsibilities
- lead a team of stylists and estheticians
- drive NPS and guest experience
- manage services, boutiques, and retail sales
- leverage forecast and payroll budgets for scheduling
- develop and maintain clientele
Technical Overview
Role combines leadership with operations, including scheduling, budgeting, and brand education; uses internal systems for forecasting and payroll.
Ideal Candidate
The ideal candidate is an experienced retail manager with 2-3+ years in beauty or service retail, strong leadership, and demonstrated ability to manage payroll budgets and store forecasts. They should have cosmetology licensing where required and proven track record in enhancing guest experience and brand education.
Must-Have Skills
None listed
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Cosmetology license required where state law applies, Bachelor's degree preferred but not required
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