Position Details

Type Full-Time

Experience lead

Exp. Years 2-3+ years

Education Bachelor's degree is preferred; Cosmetology license and/or a cosmetology management license where required by state law

Category Sales & Business Development

About this role

Griffin Ulta Beauty is seeking an Experience Manager to lead a high-performing team and own the guest experience across services, boutiques, and retail. The EM drives top-line sales, manages schedules and payroll, and ensures adherence to Ulta Beauty policies.

Key Responsibilities

Promote a culture of accountability to meet store goals (services, boutiques, retail, guest loyalty)
Attract, hire, and build a diverse, high-performing team
Lead the Guest Engagement Leader program and drive APG metrics
Oversee scheduling, payroll budgets, and attendance
Ensure compliance with policies, infection control, and loss prevention

Technical Overview

Focus on retail operations, performance metrics like NPS, and customer engagement. Tools include scheduling tools, POS systems, and Microsoft Office; role requires knowledge of infection control and brand standards.

Ideal Candidate

The ideal candidate is a mid-level retail manager with 2-3+ years of fast-paced retail management experience, a passion for beauty, and a proven ability to lead, coach, and develop a diverse team. They excel at delivering exceptional guest experiences, driving top-line sales, and maintaining brand standards.

Must-Have Skills

2-3+ years relevantfast-paced retail management experienceAbility to leadinfluence and develop a teamStrong communication and collaborationCustomer service excellence

Nice-to-Have Skills

Bachelor's degreeCosmetology license and/or cosmetology management license where required by state law

Tools & Platforms

Point of Sale SystemMicrosoft OfficeScheduling tool

Required Skills

2-3+ years relevantfast-paced retail management experienceleadershipcustomer servicecoachingschedulingpayroll budgetinginventory controlbrand standardsguest experienceNPSAPGstraining

Hard Skills

Point of Sale (POS) SystemMicrosoft OfficeApple devicesScheduling toolInventory managementLoss prevention

Soft Skills

LeadershipCommunicationTeam collaborationCoachingCustomer service orientationProblem solvingOrganizationAdaptability

Certifications

Preferred

Cosmetology licenseCosmetology management license

Industry & Role

Industry Retail

Job Function Lead a high-performing team to deliver exceptional guest experiences and top-line sales across Ulta Beauty's services, boutiques, and retail.

Role Subtype guest experience manager

Keywords for Your Resume

Experience ManagerUlta Beautyguest experienceNet Promoter ScoreNPSretail salesservicesboutiquesCosmetology licenseCosmetology management licenseBachelor's degree2-3+ yearsstore forecastpayroll budgetsattendance policyscheduling toolinventory controlloss preventionAPGsannual performance goalsleadershipteam developmentcustomer serviceretail managementcosmetology licensecosmetology management license

Deal Breakers

unwilling to work a flexible full-time schedule including days, evenings and holidays, lack of 2-3+ years retail management experience, inability to comply with attendance policy

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile