Position Details

Salary $22 – $24 USD / year

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Not specified

Category Sales & Business Development

About this role

Client Success Manager for a fast-growing digital marketing agency. You’ll manage client relationships, coordinate marketing deliverables, and ensure on-time, ROI-driven results while collaborating with SEO, content, and web development teams.

Key Responsibilities

Serve as main point of contact for clients
Conduct monthly performance calls and updates
Collaborate with SEO/content/web development teams
Monitor lead and call tracking data to prove ROI
Upsell or cross-sell additional marketing services

Technical Overview

Non-technical stack; emphasis on client relationships, data interpretation, and cross-functional coordination within a remote marketing environment; relies on CRM and basic analytics/reporting.

Ideal Candidate

The ideal candidate is a mid-level client success/account manager with 2+ years in digital marketing or agency setting, excels at client relationships and data-driven insights, and comfortable working remote with MST-hour alignment.

Must-Have Skills

2+ years of experience in Account ManagementClient Successor Digital MarketingStrong communication and relationship-building skillsAnalytical mindsetTech-savvy with CRMspreadsheetsand project management toolsAble to work 7am–4pm MST

Required Skills

2+ years of experience in Account ManagementClient Successor Digital Marketingstrong communication and relationship-buildinganalytical mindsetCRM proficiencyspreadsheetsproject management toolsability to work 7am–4pm MST

Hard Skills

CRMData analysisReportingProficiency with spreadsheetsProject management tools

Soft Skills

communicationrelationship-buildingorganizationattention to detailproactive problem-solving

Industry & Role

Industry Marketing & Digital Marketing

Job Function Manage client relationships and drive marketing programs in a remote agency setting

Role Subtype Client Success Manager

Keywords for Your Resume

client success manageraccount managerdigital marketingmarketing agencyremote7am-4pm mstcrmspreadsheetsproject management toolsroi analysismonthly performance callsreportingdata analysisupsellcross-sellclient onboardingonboardingrenewalseoweb developmentaccount managementmst hours

Deal Breakers

Inability to work 7am-4pm MST, Lack of 2+ years in relevant roles, No remote work experience

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Experienced Client Success/Account Manager – Digital Marketing - No Sales (Remote | 7am–4pm MST)

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