✦ Luna Orbit — IT Support & Helpdesk

Explore Technical Support Careers

at Dell Technologies

Onsite Posted March 16, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing onsite technical support for Dell Technologies customers, resolving hardware and software issues, and ensuring customer satisfaction.

Key Responsibilities

  • Resolve customer hardware and software issues
  • Provide onsite support
  • Diagnose technical problems
  • Assist customers with product installation
  • Document support cases

Technical Overview

Supports Dell hardware and software products, uses diagnostic tools, and collaborates with technical teams to resolve issues onsite.

Ideal Candidate

The ideal candidate is a customer-focused IT support professional with strong troubleshooting skills and experience supporting hardware and software in an onsite environment. They should be able to resolve complex issues and communicate effectively with customers.

Must-Have Skills

TroubleshootingCustomer serviceHardware supportSoftware support

Nice-to-Have Skills

Remote diagnosticSocial media supportEmail supportPhone support

Tools & Platforms

Dell Technologies productsRemote diagnostic systems

Required Skills

TroubleshootingHardware supportSoftware supportCustomer serviceRemote diagnosticCommunicationProblem-solving

Hard Skills

TroubleshootingHardware supportSoftware supportRemote diagnosticCustomer servicePhone supportEmail supportSocial media support

Soft Skills

Problem-solvingCommunicationCollaborationCustomer focusAdaptability

Industry & Role

Industry Technology/IT Services
Job Function Technical support and customer service for Dell Technologies products
Role Subtype Help Desk L1

Keywords for Your Resume

Help DeskHelp Desk L1Technical SupportCustomer SupportTroubleshootingHardware supportSoftware supportRemote diagnosticDell TechnologiesIT supportOnsite supportCustomer servicePhone supportEmail supportSocial media supporthelp desktechnical supportcustomer servicehardware supportsoftware supporttroubleshootingremote diagnosticonsite supportdell technologies

Deal Breakers

Lack of troubleshooting experience, No customer support background, Unwillingness to work onsite

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile