✦ Luna Orbit — IT Support & Helpdesk

External Job Posting Help Desk Technician Tier 2

at Peraton

📍 Tampa, FL Onsite Posted March 14, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 5+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing advanced technical support to end users supporting secure military systems, troubleshooting complex issues, and maintaining security compliance in a high-security environment on-site at MacDill AFB, Florida.

Key Responsibilities

  • Provide technical support
  • Troubleshoot escalated issues
  • Maintain accurate records
  • Support 24/7 operations
  • Utilize support tools like ServiceNow

Technical Overview

The position requires expertise in help desk support, troubleshooting, security clearance protocols, and familiarity with tools like ServiceNow, Remedy, and network diagnostics, supporting DoD-level security environments.

Ideal Candidate

The ideal candidate is a mid-level Help Desk Technician with at least 5 years supporting DoD customers, holding an active TS/SCI clearance. They should have strong troubleshooting skills, experience with ServiceNow or Remedy, and be capable of supporting complex technical issues in a secure environment onsite in Tampa, FL.

Must-Have Skills

Active DoD security clearance at TS/SCI levelMinimum 5 years' experience supporting DoD customersProficiency with ServiceNow or RemedyTroubleshooting complex technical issues

Nice-to-Have Skills

Knowledge of network diagnosticsExperience with security protocolsITIL certificationKnowledge base management

Tools & Platforms

ServiceNowRemedyMicrosoft Remote DesktopTeamViewerMicrosoft TeamsZoomOutlookGrafanaPrometheusSolarWindsPuTTYWireshark

Required Skills

Active TS/SCI security clearancetroubleshootingServiceNowRemedynetwork diagnosticssecurity protocolssupport supportWindowsActive Directorycybersecurity

Hard Skills

Help Desk SupportTroubleshootingRemote DesktopServiceNowRemedyNetwork DiagnosticsSecurity ClearanceIT SupportWindowsActive DirectoryCybersecurityITILKnowledge BaseRemote Support ToolsPerformance MonitoringNetwork ConnectivityTroubleshooting Tools

Soft Skills

Problem-solvingCommunicationCustomer ServiceTeamworkAdaptabilityAttention to DetailTime Management

Certifications

Required

Active TS/SCI security clearance

Preferred

DoD-approved IA baseline certification for ADP-III/IT-IIICE/Operating System certificate

Industry & Role

Industry Defense & Government
Job Function On-site help desk support for secure military systems supporting warfighters
Role Subtype Help Desk L2
Tech Domains Active Directory, Microsoft 365, Windows Server, Cybersecurity, ITSM / ServiceNow

Clearance & Visa

Clearance Required TS/SCI
Visa Sponsorship No

Keywords for Your Resume

help desk technicianIT supporttroubleshootingservice deskremote desktopRemedyServiceNownetwork diagnosticssecurity clearanceTS/SCIsupport technicianOCONUS supportcomplex technical issuesITILknowledge baseremote support toolsperformance monitoringnetwork connectivityproblem solvingcustomer servicehelp desk

Deal Breakers

Lack of active TS/SCI clearance, Less than 5 years' experience supporting DoD, No experience with ServiceNow or Remedy, Unwilling to work onsite in Tampa

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