Position Details
About this role
This role provides concierge-type customer service for high-priority accounts, answering and logging a high volume of calls and emails. The representative supports inquiries related to parts and accessories order status, account activity, warranty information, and technical service while maintaining records in a CRM system.
Key Responsibilities
- Provide concierge-type support for high priority accounts
- Answer and log a high volume of calls and emails
- Maintain account information in a CRM system including logging all calls
- Provide timely feedback to the company regarding service failures or customer concerns
- Convey information using professional telephone and effective business writing skills
Technical Overview
The technical scope is primarily customer service tooling and data handling—using a CRM system and enterprise platforms including Salesforce, SAP, and Microsoft Suite. The role requires accurate logging and effective communication through phone and business writing, with strong grammar.
Ideal Candidate
The ideal candidate is a customer service professional with 3-6 years of relevant experience handling high volume calls and emails and delivering concierge-style support for high-priority accounts. They are comfortable logging activity in a CRM system and have experience with Salesforce, SAP, and Microsoft Suite, with strong written and verbal communication skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
High School Diploma Required, Must have 3-4 or more years relevant experience required/4-6 or more years relevant experience required (as applicable), Must be able to use Salesforce, SAP, and Microsoft Suite
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