✦ Luna Orbit — Software Engineering

Ezra - Engineering , Software Engineer - Support

at Ezra

📍 Remote, US Remote Posted March 28, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2+ years
Education Not specified
Category Software Engineering

About this role

This role involves maintaining the reliability of healthcare web platforms by investigating production issues, mitigating incidents, and deploying fixes. The engineer will work closely with cross-functional teams to ensure seamless health screening services.

Key Responsibilities

  • Investigate production issues
  • Mitigate incidents
  • Ship targeted fixes
  • Create troubleshooting guides
  • Collaborate with teams

Technical Overview

The environment includes web platforms, application logs, metrics/traces, and databases. Skills in troubleshooting, automation, monitoring, and incident response are essential.

Ideal Candidate

The ideal candidate is a mid-level software engineer with at least 2 years of experience in troubleshooting and incident mitigation, preferably within healthcare IT. They are collaborative, detail-oriented, and skilled in automation and monitoring tools.

Must-Have Skills

investigating production issuesmitigating incidentsshipping fixestroubleshootingcollaborating with teams

Nice-to-Have Skills

runbookstroubleshooting guidesautomationincident responseperformance tuning

Tools & Platforms

JiraApplication logsMetrics/tracesDatabase

Required Skills

investigating production issuesincident mitigationtroubleshootingautomationmonitoringcollaborationhealthcare IT

Hard Skills

JavaScriptReactNode.jsApplication logsMetrics/tracesDatabase queriesTroubleshootingIncident mitigationAutomationMonitoring

Soft Skills

collaborativedetail-orientedproblem-solvingcommunicationteamworksupportive environmenttechnical articulation

Industry & Role

Industry Healthcare IT
Job Function Support and maintain healthcare web platforms by troubleshooting and incident mitigation.
Role Subtype Help Desk L2
Tech Domains Application logs, Metrics/traces, Database queries

Keywords for Your Resume

software engineersupportproduction issuesincident mitigationtroubleshootingautomationmonitoringcollaborativehealthcarefull-timeremotejavascriptreactnode.jsapplication logsmetrics/tracesdatabase queriessupportive environmentincident responseperformance tuning

Deal Breakers

Less than 2 years experience, Lack of troubleshooting skills, No experience with automation or monitoring

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