Position Details

Type Full-Time

Experience senior

Exp. Years 5+ years

Education Not specified

Category Operations & Logistics

About this role

Senior operations analyst responsible for driving operational excellence across the East region. Focus on standardizing processes, ensuring compliance, and supporting field teams with data-driven insights and pricing initiatives.

Key Responsibilities

Establish operational standards and processes
Conduct operational audits for compliance
Set cadence for accountability and compliance tracking
Partner with field leaders to improve service delivery and productivity
Aggregate and present data for monthly reviews

Technical Overview

Stack includes Microsoft Excel and Power BI for data analysis and visualization, with NetSuite ERP as the ERP backbone. Experience with CRM platforms and basic data analytics is required to support pricing and performance initiatives.

Ideal Candidate

The ideal candidate is a senior operations analyst with 5+ years in service/labor environments, strong MS Excel and Power BI skills, and hands-on experience with NetSuite ERP and CRM platforms. They should excel at standardizing processes, auditing for compliance, and communicating insights to cross-functional stakeholders.

Must-Have Skills

5+ years in an operational/analytical roleIntermediate to advanced MS ExcelPower BINetSuite ERPCRM platforms

Nice-to-Have Skills

Janitorial or facilities industry experience

Tools & Platforms

NetSuite ERPPower BIMicrosoft ExcelCRM platforms

Required Skills

Microsoft ExcelPivot TablesPower BINetSuite ERPCRM platformsData analysisPricing analyticsOperational auditsLabor management toolsCompliance trackingOperational standardsExecutive presentationsfield operationsStakeholdersTravel

Hard Skills

Microsoft ExcelPivot TablesPower BINetSuite ERPCRM platformsData analysisPricing analyticsOperational audits

Soft Skills

CommunicationProblem-solvingAttention to detailOrganizational skillsCross-functional collaborationGo-getter mentality

Industry & Role

Industry Facility Services

Job Function Drive operational excellence for the East region through standardization, data analysis, and cross-functional collaboration.

Role Subtype Operations Analyst

Keywords for Your Resume

Facilities Operations AnalystOperations AnalystPower BIMicrosoft ExcelPivot TablesData analysisNetSuite ERPCRM platformsPricing initiativesOperational auditsLabor management toolsCompliance trackingOperational standardsExecutive presentationsfield operationsstakeholdersteam leadershipdata aggregationmonthly business reviewsremote-hybridEastern USRemote-hybrid

Deal Breakers

Lack of 5+ years of operational/analytical experience

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