Position Details

Type Not Specified

Experience mid

Exp. Years 2+ years

Education Not specified

Category Engineering (Non-Software)

About this role

This role involves providing technical support and repair services for battery energy storage systems, diagnosing issues remotely, and supporting onsite installation and commissioning at customer sites across the US.

Key Responsibilities

Support BESS troubleshooting
Install and commission units
Create technical documentation
Manage service tickets
Coordinate with supply chain

Technical Overview

The technical environment includes BESS units, electrical and mechanical troubleshooting, remote diagnostics, and service ticket management. The engineer will support complex engineering problems and ensure system performance.

Ideal Candidate

The ideal candidate is a technically skilled field engineer with experience supporting battery energy storage systems, troubleshooting complex electrical and mechanical issues remotely, and providing excellent customer communication. Flexibility to travel and support onsite is essential.

Must-Have Skills

Technical support and repair for Battery Energy Storage productsRemote diagnosticsTroubleshooting complex engineering issuesCustomer communication skillsInstallation and commissioning of BESS unitsDocumenting technical solutionsManaging service ticketsSupporting remote and onsite troubleshooting

Nice-to-Have Skills

Experience with energy storage systemsKnowledge of electrical and mechanical systemsExperience working with supply chain logisticsTraining and managing contractors

Tools & Platforms

Battery Energy Storage SystemsService Ticketing Systems

Required Skills

Battery Energy Storage SystemsBESStroubleshootingremote diagnosticselectrical systemsmechanical systemscustomer supportinstallationcommissioning

Hard Skills

Battery Energy Storage SystemsBESSTroubleshootingElectrical SystemsMechanical SystemsRemote DiagnosticsCustomer SupportTechnical SupportInstallationCommissioningService TicketsSpare Parts InventoryTechnical DocumentationTroubleshooting Complex Engineering Problems

Soft Skills

Customer CommunicationProblem SolvingFlexibilityTravel ReadinessTeamworkTechnical DocumentationTraining

Industry & Role

Industry Energy

Job Function Technical support and field engineering for energy storage systems

Role Subtype Field Service Engineer

Tech Domains Energy, Electrical Systems, Mechanical Systems

Keywords for Your Resume

battery energy storageBESSremote diagnosticstroubleshootingenergy storage systemstechnical supportinstallationcommissioningservice ticketsspare partscustomer communicationengineering supportremote supporton-site troubleshootingenergy industryconstruction site powerelectric systemsmechanical systemsenergy systems

Deal Breakers

Lack of experience with energy storage systems, No troubleshooting experience, Inability to travel or support onsite, Poor communication skills

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Field Engineer (USA)

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