Position Details

Salary $17 – $20 USD / year

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Provide hands-on on-site IT support to clients by troubleshooting hardware, software, and network issues. Support Microsoft Office 365, manage printer setup/repair, resolve VOIP issues, perform system upgrades/maintenance, and document all service activity.

Key Responsibilities

Provide on-site technical support for end users and client environments
Troubleshoot hardware, software, and network issues
Support Microsoft Office 365 environments
Set up, configure, and repair printers and resolve VOIP issues
Perform system upgrades/installations and document service activities

Technical Overview

Field IT support focused on end-user and client environments with troubleshooting across hardware, software, and networks. Includes operational support for Microsoft Office 365, printer setup/configuration/repair, VOIP system issue resolution, and performing system upgrades, installations, and routine maintenance with documented service records.

Ideal Candidate

The ideal candidate is an on-site Field IT Analyst who can deliver hands-on support to client end users by troubleshooting hardware, software, and network issues. They are comfortable supporting Microsoft Office 365 environments, handling printer setup/configuration/repair, and resolving VOIP issues, while keeping strong documentation and communication with clients.

Must-Have Skills

on-site technical support for end users and client environmentstroubleshoot hardwaresoftwareand network issuessupporting Microsoft Office 365 environmentsdocumenting issuessolutionsand service activities

Nice-to-Have Skills

Relevant certifications such as CompTIA A+ITIL

Tools & Platforms

Microsoft Office 365VOIP system

Required Skills

hardware troubleshootingsoftware troubleshootingnetwork troubleshootingnetwork maintenanceMicrosoft Office 365 supportprinter setupprinter configurationprinter repairVOIP system supportVOIP issue resolutionsystem upgradesinstallationsroutine maintenancedocumenting issues and service activitiescross-functional collaboration

Hard Skills

hands-on technical support for end users and client environmentshardware troubleshootingsoftware troubleshootingnetwork troubleshootingnetwork maintenanceMicrosoft Office 365 supportprinter setupprinter configurationprinter repairVOIP system supportVOIP issue resolutionsystem upgradessystem installationsroutine maintenancedocumenting issuessolutionsand service activitiescross-functional collaboration

Soft Skills

excellent communication skillsclient engagementcollaboration within cross-functional teamsanalytical thinkingability to work on-site and adapt to changing technological environmentstimely and high-quality customer support

Certifications

Preferred

CompTIA A+ITIL

Industry & Role

Industry Consulting

Job Function On-site field IT support analyst troubleshooting and maintaining client IT systems.

Role Subtype Field Technician

Tech Domains Microsoft 365, Networking / TCP-IP, VoIP / Unified Communications, Windows Server

Keywords for Your Resume

Field IT AnalystField Technicianon-site technical supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingnetwork maintenanceMicrosoft Office 365Printer setupprinter configurationprinter repairVOIPVoice over IPVOIP system supportsystem upgradesinstallationsroutine maintenancedocumenting issuesservice activitiesCompTIA A+ITILprinter setup

Deal Breakers

Must be able to work on-site (on-site technical support for client environments), Must be able to support Microsoft Office 365 environments

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