Position Details

Salary $21 – $29 USD / year

Type Full-Time

Experience entry

Exp. Years 1-3 years

Education High school diploma

Category Operations & Logistics

About this role

Field operations role supporting KeepStock/Branch activities, servicing customers at branch and on-site locations, with a focus on inventory accuracy, sales opportunities, and safety.

Key Responsibilities

Branch customer experience ownership
KeepStock/VMI servicing
Process customer transactions
Manage customer routing and updates
Ensure safety and SOP compliance

Technical Overview

Operates in a largely non-IT environment with inventory systems (KeepStock, VMI) and routing tools; requires strong physical operations skills and basic software literacy.

Ideal Candidate

The ideal candidate is an energetic field operations professional with 1-3 years in retail or customer service, capable of forklift operation and working both in Grainger branch and at customer sites. They should be familiar with inventory systems like KeepStock/VMI and committed to safety and high-quality customer service.

Must-Have Skills

High School Diploma1-3 years of retail/selling or customer service experienceAbility to safely operate powered industrial equipmentforkliftValid driver's licenseBackground checks may be requiredFlexibility to working hours

Nice-to-Have Skills

Forklift CertificationExperience with KeepStock or VMI systemsRouting software experienceInventory replenishmentVendor relationship management

Tools & Platforms

KeepStockVendor Managed Inventory (VMI)Routing software toolsMicrosoft Office Suite

Required Skills

High School Diploma1-3 years retail/selling or customer serviceforklift operationpowered industrial equipmentVendor Managed InventoryVMIKeepStockrouting softwareorder entryloadingshipping/receivingPPEdriver license

Hard Skills

ForkliftPowered Industrial EquipmentVendor Managed InventoryVMIKeepStockInventory ManagementOrder EntryRouting SoftwareLoading/Unloading EquipmentPersonal Protective Equipment (PPE)Driver's LicenseBackground ChecksCustomer ServiceSafety Compliance

Soft Skills

CommunicationCustomer ServiceTime ManagementOrganizational SkillsProblem-SolvingTeamworkAdaptability

Certifications

Preferred

Forklift Certification

Industry & Role

Industry Logistics

Job Function Manage field operations and branch service for KeepStock and VMI programs

Role Subtype Field Operations

Keywords for Your Resume

Field Operations AssociateGraingerKeepStockBranchVendor Managed InventoryVMIForkliftPowered Industrial EquipmentInventory ManagementOrder EntryRouting SoftwareLoading VehicleCustomer ServiceHybridOntarioCanadaPPEBackground ChecksDriver's LicenseTimminsfield operationsgraingerkeepstockvmivendor managed inventoryforkliftinventory managementorder entrycustomer servicehybridontariotimmins

Deal Breakers

No valid driver's license, No forklift operation experience, Unwilling to travel to customer sites, Unable to pass background checks

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