Position Details
About this role
This role involves providing technical support and troubleshooting hardware and network issues for customers, both on-site and remotely.
Key Responsibilities
- Assist customers with technical issues
- Troubleshoot hardware and network problems
- Provide on-site and remote support
- Maintain hardware systems
- Ensure customer satisfaction
Technical Overview
The position requires skills in hardware repair, network troubleshooting, and familiarity with support tools like ServiceNow and Jira.
Ideal Candidate
The ideal candidate is a technically skilled support engineer with experience in hardware and network troubleshooting, capable of providing on-site and remote support to customers.
Must-Have Skills
None listed
Required Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of troubleshooting experience, No hardware or network support background, Unwillingness to support on-site visits
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