Position Details

Salary $80K – $100K USD / year

Type Full-Time

Experience mid

Exp. Years 4+ years

Education Bachelor’s Degree in Electrical Engineering, Avionics, Aviation, or a related technical field, OR equivalent military technical training

Category QA & Testing

About this role

This role involves providing technical support and troubleshooting for aviation satellite communication systems, ensuring connectivity and customer satisfaction. The engineer will work both onsite and remotely, delivering training and resolving complex technical issues.

Key Responsibilities

Provide technical support
Troubleshoot connectivity issues
Conduct customer training
Collaborate with cross-functional teams
Document technical findings

Technical Overview

Supports aviation satellite communication and inflight connectivity systems, troubleshooting network and hardware issues, conducting root cause analysis, and documenting technical procedures. Uses systems like Satcom Direct and Gogo Business Aviation systems.

Ideal Candidate

The ideal candidate is a mid-level aviation or satellite communications technician with 4+ years of experience in troubleshooting and supporting connectivity systems in aviation environments. They possess strong problem-solving skills, technical aptitude, and customer support experience, with the ability to work onsite or remotely.

Must-Have Skills

Troubleshoot connectivity issuesProvide technical supportWork with satellite communication systemsOnsite and remote technical assistanceCustomer training

Nice-to-Have Skills

Aviation industry experienceNetwork troubleshootingSoftware/hardware verificationTechnical documentation writing

Tools & Platforms

Satcom Direct systemsGogo Business Aviation systemsCustomer Support tools

Required Skills

TroubleshootingSatellite CommunicationsAviation Connectivity SystemsNetwork PerformanceRoot Cause AnalysisTechnical DocumentationCustomer SupportOnsite SupportRemote SupportTraining Delivery

Hard Skills

TroubleshootingSatellite CommunicationsAviation Connectivity SystemsNetwork PerformanceRoot Cause AnalysisTechnical DocumentationCustomer SupportOnsite SupportRemote SupportTraining Delivery

Soft Skills

Customer FocusProblem SolvingTechnical AptitudeCommunicationCollaborationCustomer EducationAdaptabilityProblem Resolution

Certifications

Required

Bachelor’s Degree in Electrical EngineeringEquivalent military technical training

Industry & Role

Industry Aerospace, Aviation, Connectivity

Job Function Provide technical support and troubleshooting for aviation satellite communication systems

Role Subtype Field Technician

Tech Domains Active Directory, Microsoft 365, Azure, Satcom Direct systems, Aviation Connectivity Systems

Keywords for Your Resume

Field Service EngineerTroubleshootingSatellite CommunicationsAviation Connectivity SystemsNetwork PerformanceCustomer SupportTechnical SupportOnsite SupportRemote SupportTraining DeliveryRoot Cause AnalysisTechnical DocumentationAviationConnectivitySatellite systemsCustomer educationfield service engineertroubleshoot connectivitysatcom systemsaviation supportremote technical supportonsite technical supportcustomer trainingnetwork troubleshootingtechnical documentationproblem solving

Deal Breakers

Lack of aviation or satellite communications experience, No technical troubleshooting background, Inability to work onsite near Ohio, No customer support experience

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