Position Details

Type Full-Time

Experience senior

Exp. Years 5+ years

Education Not specified

Category System Administration

About this role

A senior Field Service Engineer role providing technical support and troubleshooting for Rockwell Automation products at customer sites, with a focus on automation systems and hardware/software coordination.

Key Responsibilities

Provide technical support and application engineering
Conduct site visits and troubleshooting
Coordinate hardware and software projects
Respond to emergency callouts
Maintain customer interaction records

Technical Overview

Involves advanced troubleshooting, system support, hardware repairs, and on-site consultation for automation and control systems, primarily using Rockwell Automation technologies.

Ideal Candidate

The ideal candidate is a senior-level Field Service Engineer with over 5 years of experience in automation and control systems, particularly with Rockwell Automation products. They possess strong troubleshooting skills, customer support experience, and the ability to interpret complex technical information in on-site environments.

Must-Have Skills

5+ years of experiencePLCSCADATroubleshootingCustomer Support

Nice-to-Have Skills

Automation & Control SystemsSystem TroubleshootingTechnical SupportHardware RepairProject Coordination

Tools & Platforms

RAMSESCLARIFYRockwell Automation technologies

Required Skills

PLCSCADATroubleshootingHardware RepairSystem SupportCustomer SupportTechnical SupportFault FindingApplication EngineeringEmergency Callouts

Hard Skills

PLCProgrammable Logic ControllerSCADASupervisory Control and Data AcquisitionTroubleshootingSystem SupportHardware and Software Project CoordinationTechnical SupportApplication EngineeringFault Finding

Soft Skills

Problem-solvingCommunicationCustomer ServiceTeamworkTroubleshootingTechnical Documentation

Industry & Role

Industry Manufacturing

Job Function Provide on-site technical support and system troubleshooting for automation systems

Keywords for Your Resume

Field Service EngineerRockwell AutomationPLCSCADATroubleshootingHardware and Software Project CoordinationTechnical SupportApplication EngineeringFault FindingCustomer SupportSystem SupportOn-site consultationSystem troubleshootingFault diagnosisEmergency calloutsHardware Repair

Deal Breakers

Less than 5 years of experience, Lack of experience with PLC or SCADA, Inability to work on-site or travel, No customer support background

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