Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Bachelor's degree in Computer Science or related field

Category IT Support & Helpdesk

About this role

Provide IT support at RS&H in a remote stance with onsite requirements, focusing on Windows, Office 365, Intune, and software deployment. The role emphasizes ITIL-aligned processes, desktop imaging, and end-user assistance across the firm.

Key Responsibilities

Provide second-level support for desktops, laptops, printers, scanners, and other peripherals
Install, configure, upgrade, and uninstall applications; perform data recovery and software troubleshooting
Diagnose and repair hardware components; manage parts and inventory
On-site support for network devices and collaboration systems
Deliver end-user training and documentation

Technical Overview

Stack includes Windows Operating Systems, Office 365, Intune, Software Center, PC deployment and diagnostics, basic networking, and ITIL-based ITSM practices.

Ideal Candidate

The ideal candidate is a mid-level IT service desk professional with 3+ years of Windows/Office 365/Intune experience, strong ITIL knowledge, and the ability to support complex user environments. They should be adept at deploying software, troubleshooting workstation issues, and communicating effectively with colleagues.

Must-Have Skills

Have a bachelor's degree in computer science or a related field and three years of service desk experienceor equivalent combination of education and experience3+ years imagingdeployingand supporting desktopslaptopsand mobile devices in a Microsoft Windows environment with Software Center and IntuneKnowledge of ITILStrong working knowledge of Microsoft Windows with the ability to solve complex workstation issuesExperience deploying software via Microsoft deployment toolsThe ability to communicate effectively with Associates throughout the firmBe a US person per role requirements

Nice-to-Have Skills

CompTIA A+Network+MCSA

Tools & Platforms

IntuneSoftware CenterOffice 365ITSM platforms

Required Skills

Bachelor's degree in Computer Science or related fieldthree years of service desk experienceWindows OS expertiseOffice 365IntuneSoftware CenterITIL knowledgeability to deploy softwarestrong communicationUS person

Hard Skills

Windows Operating SystemsOffice 365IntuneSoftware CenterPC deploymentPC diagnostics and repairBasic networking (TCP/IPswitchingrouting)Remote support toolsVoIP/Unified CommunicationsITIL

Soft Skills

CommunicationCustomer serviceTeamworkOrganizationAttention to detail

Certifications

Preferred

CompTIA A+CompTIA Network+Microsoft MCSA

Industry & Role

Industry Consulting

Job Function Provide second-level IT support and end-user services for a large enterprise environment

Keywords for Your Resume

service desk analyst iirs&htamparemotewindows operating systemsoffice 365intunesoftware centerpc deploymentpc diagnosticsitilitsmremote support toolsl1 l2 l3it supportservice desk analyst IIremote support

Deal Breakers

Bachelor's degree in computer science or related field and 3 years of service desk experience, or equivalent, US person per role requirements

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