About this role
Remote field service engineering role serving customers in the Los Angeles area; install, calibrate, maintain, and repair laboratory equipment; train customers and complete admin tasks.
Key Responsibilities
- Perform installations, maintenance, validations, and repairs while ensuring compliance with service standards and KPIs
- Engage with customers to understand their workflows and tailor service offerings
- Enhance account profitability through efficient service execution and upsell opportunities
- Maintain assets, tools, and service parts inventory
- Complete administrative tasks and training
Technical Overview
On-site field service for analytical equipment with MS Office usage; required to handle installation, maintenance, and repairs with safety and compliance considerations.
Ideal Candidate
The ideal candidate is a field service engineer with hands-on repair experience for laboratory equipment, strong customer service skills, and the ability to travel within the Los Angeles area to service clients.
Must-Have Skills
BA Bachelor Degree in Applied ScienceBiologyChemistryElectronicsMathematicsEngineeringor related discipline including military experience plus 3 years direct experience with repair of laboratory equipmentAssociate Degree in Applied ScienceBiologyChemistryElectronicsMathematicsEngineeringor related discipline including military experience plus 5 years direct experience with repair of laboratory equipmentHigh School Diploma plus 7+ years direct experience with repair of laboratory equipmentMS Office skills: OutlookPowerPointWord
Nice-to-Have Skills
Detailed knowledge of analytical equipmentlaboratory environmentand/or instrument control softwareVendor issued certification on relevant laboratory equipmentKnowledge of laboratory safety practicesAbility to travel by airvehicle and/or other means of transportation as business requires (up to 50%)Valid driver’s license and safe motor vehicle operation
Tools & Platforms
MS OfficeOutlookPowerPointWord
Required Skills
3 years direct experience with repair of laboratory equipment; Bachelor's or Associate or High School + years; MS Office (OutlookPowerPointWord); ability to installmaintainand repair lab equipment; Lable environment and safety
Hard Skills
InstallationMaintenanceDiagnosticsTroubleshootingServiceRepairOn-siteCustomer trainingMS Office: OutlookPowerPointWordMTE (test equipment)
Soft Skills
Outstanding interpersonalwrittenand verbal skillsTechnical critical thinkingCustomer service focusTeam playerAbility to follow written and verbal directions
Certifications
Preferred
Vendor issued certification on relevant laboratory equipment
Keywords for Your Resume
field service engineerremote field rolelos angeleslab equipmentrepairinstallationmaintenancediagnosticstroubleshootingMS OfficeOutlookPowerPointWordMTEvendor certificationtravel up to 50%driver’s licensehealth and safetyremote field
Deal Breakers
No valid driver’s license, Reluctance to travel up to 50%, Lack of lab equipment repair experience
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