✦ Luna Orbit — Operations & Logistics

Field Service Leader, Engineerd Solutions & Lifecycle Services

at Emerson Electric

📍 Houston, TX, United States Hybrid Posted March 26, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 4-6 years
Education Not specified
Category Operations & Logistics

About this role

This role involves overseeing field service operations across North America, managing technicians, ensuring safety and quality, and driving operational excellence to meet customer needs.

Key Responsibilities

  • Lead and develop field service team
  • Promote safety culture
  • Manage service delivery and operations
  • Coordinate deployment of field resources
  • Drive service growth and efficiency

Technical Overview

The technical scope includes field service management, remote diagnostics, lifecycle services, and operational performance monitoring, supported by dispatch and workforce planning tools.

Ideal Candidate

The ideal candidate is an experienced operations leader with at least 4 years managing field service teams of over 30 technicians. They excel in safety culture promotion, operational efficiency, and customer relationship management, with a focus on lifecycle services and remote diagnostics.

Must-Have Skills

Team leadership of 30+ techniciansField service managementSafety culture promotionOperational performance monitoringCustomer relationship management

Nice-to-Have Skills

Remote diagnosticsLifecycle service offeringsOperational data analysisService growth initiatives

Tools & Platforms

Dispatch systemsService coordination toolsWorkforce planning software

Required Skills

Field service operationsteam managementcustomer servicesafety standardsworkforce planningservice deliveryremote diagnosticslifecycle services

Hard Skills

Field Service OperationsTeam ManagementCustomer ServiceOperational ExcellenceSafety StandardsWorkforce PlanningService DeliveryRemote DiagnosticsLifecycle ServicesTechnical Interventions

Soft Skills

LeadershipCustomer FocusStrategic ThinkingProblem-solvingTeam Building

Industry & Role

Industry Manufacturing
Job Function Field Service Operations Leader
Role Subtype Field Service Manager

Keywords for Your Resume

field serviceoperationsteam managementcustomer servicesafety standardsworkforce planningservice deliveryremote diagnosticslifecycle servicestechnical interventionsleadershipcustomer satisfactionoperational excellencefield techniciansregional managersfield service managementteam leadership

Deal Breakers

Lack of leadership experience in field operations, No experience managing large teams, Unfamiliar with safety standards, No background in lifecycle services, Willingness to work in Houston only

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