Position Details

Salary $34 – $61 USD / year

Type Full-Time

Experience entry

Exp. Years Minimum two years

Education A.S. degree in Electronics Technology or equivalent professional experience

Category Engineering (Non-Software)

About this role

Support Philips’ Disease Management Solutions by installing, upgrading, and servicing DMS products nationwide. Troubleshoot issues onsite and remotely while providing basic product introductions and non-clinical training as needed.

Key Responsibilities

Perform installation (new and upgrades) and service for DMS products
Provide remote customer support using approved software tools
Troubleshoot and maintain life-impacting technology onsite and remotely
Deliver basic product introductions and non-clinical training as required
Solve real-time challenges for customers nationwide

Technical Overview

Hands-on field support for DMS hardware/technology with installation and maintenance responsibilities. Provides remote customer support using approved software tools and works across Microsoft operating systems and PC-based applications for support and diagnostics.

Ideal Candidate

The ideal candidate is an entry-level field service technician with at least 2 years of experience servicing electronic equipment in a customer-facing role. They are comfortable troubleshooting and installing Disease Management Solutions (DMS) products and providing remote customer support using approved software tools with proficiency in Microsoft operating systems and PC-based applications.

Must-Have Skills

A.S. degree in Electronics Technology or equivalent professional experienceMinimum two years of experience servicing electronic equipment in a customer-facing roleProficiency with Microsoft operating systems and PC-based applicationsability to perform remote customer support using approved software toolsperform installation (new and upgrades) and service for DMS products

Tools & Platforms

Microsoft operating systemsPC-based applications

Required Skills

installation (new and upgrades)service for DMS productsremote customer supporttroubleshootingMicrosoft operating systemsPC-based applicationselectronic equipment servicingnon-clinical trainingapproved software tools

Hard Skills

installation (new and upgrades)service for DMS productsremote customer supportMicrosoft operating systemsPC-based applicationstroubleshootlife-impacting technology troubleshootingcustomer-facing electronic equipment servicingnon-clinical trainingapproved software tools

Soft Skills

learn rapidlyadapt to new technologiescustomer-facing communicationsolve real-time challenges onsite and remotelytraining deliveryteam collaboration

Industry & Role

Industry Healthcare IT

Job Function Install, service, and troubleshoot Philips DMS technology with onsite and remote customer support.

Role Subtype Field Technician

Keywords for Your Resume

Field Service Technician 40Field Service TechnicianRemote BasedDMS productsDisease Management Solutionsinstallation (new and upgrades)servicetroubleshootremote customer supportapproved software toolsMicrosoft operating systemsPC-based applicationselectronic equipmentcustomer-facing rolenon-clinical trainingelectronics technologyA.S. degree in Electronics Technologyinstallation

Deal Breakers

Must have Minimum two years of experience servicing electronic equipment in a customer-facing role, Must be proficient with Microsoft operating systems and PC-based applications, Must meet A.S. degree in Electronics Technology or equivalent professional experience

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