About this role
This Field Service Technician role performs installs, upgrades, and repairs for phone, internet, and video services in assigned neighborhoods. You will troubleshoot signal and picture issues, repair coax cable, ensure compliance with FCC and NESC standards, and train customers on equipment use.
Key Responsibilities
- Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service
- Install interior and exterior wiring and connect equipment
- Troubleshoot picture/signal degradation from consumer device to tap and replace components
- Test, maintain, splice, repair and replace coax cable using meters and analyzers
- Apply FCC and NESC technical standards and report noncompliance
Technical Overview
Responsibilities include coax cable testing/splicing/repair using signal level meters, volt-OHM meters, and spectrum analyzers. You will perform network troubleshooting with ping test, trace routes, and speed test, and verify system security by terminating unused ports and tagging/locking required components.
Ideal Candidate
The ideal candidate is an onsite field technician with experience performing installs and service work for phone, internet, and video. They can troubleshoot from consumer device to tap, repair and replace coax cable and components, and apply FCC and NESC technical standards while providing strong customer service.
Must-Have Skills
Perform new connectsreconnectsdisconnectsupgradesdowngrades and change-of-servicefor phoneinternet or video servicesInstall interior and exterior wiringTrain customers on proper use of equipmentTroubleshootrepair and replace components from tap to consumer deviceAssure system security by terminating unused ports and tag drops and locking pedestalsUnderstand/apply FCC and NESC technical standardsIdentify and report all incidents of noncompliance (FCCNESCOSHA and WOW standards)Testsmaintainssplicesrepairs and replaces coax cable
Tools & Platforms
signal level metersvolt-OHM metersspectrum analyzersping testtrace routesspeed test
Required Skills
new connectsreconnectsdisconnectsupgradesdowngradeschange-of-serviceinstall outletsconverterscable modemsinterior wiringexterior wiringtroubleshoot consumer device to tapsystem securityterminate unused portstag dropslocking pedestalstake voltage measurementsFCCNESCOSHAcoax cable splicing and replacementsignal level metersvolt-OHM metersspectrum analyzersping testtrace routesspeed testcustomer service
Hard Skills
new connectsreconnectsdisconnectsupgradesdowngradeschange-of-serviceinstall and relocate outletsinstall or remove convertersinstall or remove cable modemsinstall interior wiringinstall exterior wiringconnect peripheral equipmenttrain customers on proper use of equipmentmonitor systemrepair systemrecord systemmonitor drop leakagein-house leakage monitoringassure proper signal levelsassure picture qualityidentify causes of picture degradationidentify causes of signal degradationtroubleshoot from consumer device to taptroubleshoot tap to consumer devicereplace components from tap to consumer deviceassure system securityterminate unused portstag dropslock pedestalstake voltage measurementsapply FCC technical standardsapply NESC technical standardsidentify and report noncompliancetestsmaintainssplicesrepairs and replaces coax cabletests coax cableuse signal level metersuse volt-OHM metersuse spectrum analyzersnetwork troubleshootingping testtrace routesspeed testreplaces defective/damaged tap platesinstalls new tapsmotor vehicle responsibilityequipment & tool inventory
Soft Skills
customer serviceprofessional appearanceprofessional behaviorcommunicationattendance reliabilitycustomer trainingattention to detail
Keywords for Your Resume
Field Service TechnicianField Operationsnew connectsreconnectsdisconnectsupgradesdowngradeschange-of-servicephoneinternetvideo servicesinstall and relocate outletsconverterscable modemsinterior wiringexterior wiringconnect peripheral equipmenttrain customers on proper use of equipmentpicture qualitysignal levelstroubleshoot from consumer device to taptapconsumer devicesystem securityterminate unused portstag dropslocking pedestalsvoltage measurementsFCCNESCOSHAcoax cablesignal level metersvolt-OHM metersspectrum analyzersping testtrace routesspeed testtroubleshootcustomer service
Deal Breakers
Ability to install interior and exterior wiring, Ability to troubleshoot and repair coax cable and components, Ability to apply FCC and NESC technical standards, Identify and report noncompliance incidents (FCC, NESC, OSHA)
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