About this role
WOW! is hiring a Field Service Technician to perform telecom service installations and repairs across assigned neighborhoods. The role focuses on troubleshooting signal/picture issues, maintaining coax cable connections, following FCC and NESC standards, and training customers on equipment use.
Key Responsibilities
- Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service
- Install interior and exterior wiring and equipment
- Troubleshoot and repair components from tap to consumer device to restore signal and picture quality
- Test and replace coax cable using signal level meters, volt-OHM meters, and spectrum analyzers
- Apply FCC and NESC technical standards and report noncompliance
Technical Overview
You will test, maintain, splice, repair, and replace coax cable using signal level meters, volt-OHM meters, and spectrum analyzers. Network troubleshooting includes ping test, trace routes, and speed test, along with system security checks like terminating unused ports and locking pedestals.
Ideal Candidate
The ideal candidate is an onsite field technician capable of performing telecom service work—installs, reconnects, disconnects, and troubleshooting for phone, internet, and video. They have hands-on experience with coax cable testing and repair and can apply FCC and NESC standards while delivering strong customer service.
Must-Have Skills
Perform new connectsreconnectsdisconnectsupgradesdowngrades and change-of-servicefor phoneinternet or video servicesInstall interior and exterior wiringTrain customers on proper use of equipmentTroubleshootrepair and replace components from tap to consumer deviceAssure system security by terminating unused ports and tag drops and locking pedestalsUnderstand/apply FCC and NESC technical standardsIdentify and report all incidents of noncompliance (FCCNESCOSHA and WOW standards)Testsmaintainssplicesrepairs and replaces coax cable
Nice-to-Have Skills
training other employees
Tools & Platforms
signal level metersvolt-OHM metersspectrum analyzersping testtrace routesspeed test
Required Skills
new connectsreconnectsdisconnectsupgradesdowngradeschange-of-serviceinstall and relocate outletsconverterscable modemsinterior wiringexterior wiringtrain customerstroubleshoot picture/signal degradationsystem securityterminate unused portstag dropslocking pedestalstake voltage measurementsFCCNESCOSHAcoax cable splicing and replacementsignal level metersvolt-OHM metersspectrum analyzersping testtrace routesspeed test
Hard Skills
new connectsreconnectsdisconnectsupgradesdowngradeschange-of-serviceinstall and relocate outletsinstall or remove convertersinstall or remove cable modemsinstall interior wiringinstall exterior wiringconnect peripheral equipmenttrain customers on proper use of equipmentmonitor systemrepair systemrecord systemmonitor drop leakagein-house leakage monitoringassure proper signal levelsassure picture qualityidentify causes of picture degradationidentify causes of signal degradationtroubleshoot from consumer device to taptroubleshoot tap to consumer devicereplace components from tap to consumer deviceassure system securityterminate unused portstag dropslock pedestalstake voltage measurementsapply FCC technical standardsapply NESC technical standardsidentify and report noncompliancetestsmaintainssplicesrepairs and replaces coax cabletests coax cableuse signal level metersuse volt-OHM metersuse spectrum analyzersnetwork troubleshootingping testtrace routesspeed testreplaces defective/damaged tap platesinstalls new tapsmotor vehicle responsibilityequipment & tool inventoryvehicle securityvehicle maintenancetraining other employees
Soft Skills
customer serviceprofessional appearanceprofessional behaviorcustomer trainingcommunicationattendance reliabilityteam collaboration
Keywords for Your Resume
Field Service TechnicianField Operationsnew connectsreconnectsdisconnectsupgradesdowngradeschange-of-servicephoneinternetvideo servicesinstall and relocate outletsconverterscable modemsinterior wiringexterior wiringconnect peripheral equipmenttrain customers on proper use of equipmentpicture qualitysignal levelstroubleshoot from consumer device to taptapconsumer devicesystem securityterminate unused portstag dropslocking pedestalsvoltage measurementsFCCNESCOSHAWOW standardscoax cablesignal level metersvolt-OHM metersspectrum analyzersping testtrace routesspeed testtroubleshootcustomer service
Deal Breakers
Ability to install interior and exterior wiring, Ability to troubleshoot and repair coax cable and components, Ability to apply FCC and NESC technical standards, Ability to identify and report incidents of noncompliance (FCC, NESC, OSHA)
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