Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Category IT Support & Helpdesk

About this role

Field Service Technician in Texas providing start-ups, audits, maintenance, repair, and training for safety-insensitive MT-PI equipment, ensuring high-quality on-site support and customer satisfaction.

Key Responsibilities

Satisfy all Safety Requirements for MT-PI and Customer Sites
Attend tier calls led by a Regional Service Manager
Efficiently execute scheduled service calls
Develop and maintain customer relationships
Identify root causes and document service activities

Technical Overview

Hands-on field service for Safeline X-Ray, Safeline Metal Detectors, Hi-Speed Checkweighers, CI Vision; requires adherence to SOPs and safe operation practices.

Ideal Candidate

The ideal candidate is a capable Field Technician with experience delivering field service support for packaging and inspection equipment, strong customer-facing communication, and solid documentation skills. Comfort with on-site work in Texas and ability to follow SOPs is essential.

Must-Have Skills

World Class supportEffective schedulingRoot cause analysisDocumentation

Nice-to-Have Skills

Experience with Safeline X-RaySafeline Metal DetectorsHi-Speed CheckweighersCI Vision machinesCustomer training

Required Skills

calibrationservice callsdocumentationcustomer communicationon-site servicesafety proceduresSOP adherence

Hard Skills

Satisfy all Safety RequirementsTier callsEfficiently execute scheduled service callsRoot cause analysisCustomer relationshipsSOP adherenceDocumentationTraining

Soft Skills

customer relationshipscommunicationtime managementproblem solvingteamwork

Industry & Role

Industry Manufacturing

Job Function Provide world-class field service for MT-PI equipment in Texas including start-ups, maintenance, repair, and customer training.

Role Subtype Field Technician

Keywords for Your Resume

field service technicianinstrumentationcalibrationcalibration management softwarestart-upsauditsmaintenancerepairtrainingSafety complianceRoot cause analysisTroubleshootingService reportsDocumentationcustomer relationshipson-sitetexasSafeline X-RaySafeline Metal DetectorsHi-Speed CheckweighersCI Vision

Deal Breakers

Lack of on-site availability in Texas, Inadequate documentation or communication skills, Insufficient experience with inspection equipment

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Field Service Technician - Texas

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