✦ Luna Orbit — IT Support & Helpdesk

Field Services Technician I (Northeast Florida - WM)

at DAS Health

📍 Jacksonville, FL, US Remote Posted March 07, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 1-3 years
Education High school diploma or GED (Associate’s or Bachelor’s degree preferred)
Category IT Support & Helpdesk

About this role

Provides remote technical support for healthcare IT clients, troubleshooting hardware, software, and network issues while maintaining documentation.

Key Responsibilities

  • Support client systems remotely
  • Troubleshoot hardware/software
  • Manage support tickets
  • Maintain documentation
  • Assist with system access

Technical Overview

Supports PCs, hardware, software, and cloud platforms like Azure, AWS, and WVD, with a focus on customer service and issue resolution.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with 1-3 years of experience, strong troubleshooting skills, and familiarity with healthcare IT environments and cloud platforms.

Must-Have Skills

Troubleshoot PCshardwaresoftwareSupport WindowsmacOSLinuxCustomer communicationSupport AzureAWSWVDProvide timely updates

Nice-to-Have Skills

CompTIA A+CompTIA Network+Healthcare IT experienceMSP environment experience

Tools & Platforms

Microsoft 365AzureAmazon Web Services (AWS)Windows Virtual Desktop (WVD)IT Glue

Required Skills

PC SupportHardware TroubleshootingSoftware TroubleshootingNetwork EquipmentWindows Operating SystemsmacOSLinuxMicrosoft 365AzureAWSWVDCustomer Service

Hard Skills

PC SupportHardware TroubleshootingSoftware TroubleshootingNetwork EquipmentWindows Operating SystemsmacOSLinuxMicrosoft 365AzureAWSWVDIT SupportCustomer Service

Soft Skills

CommunicationCustomer ServiceOrganizationProactivityProblem-solving

Certifications

Required

CompTIA A+CompTIA Network+

Preferred

Healthcare IT certifications

Industry & Role

Industry Healthcare IT
Job Function Remote IT support for healthcare clients

Keywords for Your Resume

PC SupportHardware TroubleshootingSoftware TroubleshootingNetwork EquipmentWindows Operating SystemsmacOSLinuxMicrosoft 365AzureAWSWVDCustomer ServiceIT SupportSupport TicketsRemote SupportHelp Desk

Deal Breakers

Lack of experience with Windows, macOS, or Linux, No support or troubleshooting background, Unwillingness to work remotely

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